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Senior Client Relationship Manager
2 months ago
Hire Resolve, a leading recruitment agency, is currently looking for a Senior Client Relationship Manager to join their esteemed client. In this pivotal role, you will oversee key client relationships and deliver outstanding service to ensure client satisfaction and loyalty.
As a Senior Client Relationship Manager, you will cultivate strong partnerships with clients, comprehending their needs and offering customized solutions to fulfill their requirements. You will serve as the primary liaison for clients, addressing any concerns or issues they may encounter and advocating for their interests within the organization.
Key Responsibilities- Organizing and leading relevant account meetings while generating supporting documentation.
- Preparing monthly key account performance reports to monitor metrics and objectives.
- Gaining a thorough understanding of key account needs to provide tailored solutions.
- Promptly addressing and resolving key account challenges and complaints.
- Creating cost estimates for client inquiries to align with financial expectations.
- Proactively identifying changes and enhancements within key accounts to meet their evolving needs.
- Facilitating communication between key accounts and internal teams to ensure smooth operations and service delivery.
- Strategically planning initiatives to improve account performance and nurture long-term partnerships.
- Identifying new sales opportunities within existing accounts and collaborating with management to leverage them.
- Balancing key account demands with operational capabilities to ensure sustainable service delivery.
- Participating in the production schedule by liaising with operational teams to achieve key account objectives.
- Planning and presenting progress reports on account achievements to stakeholders.
- Conducting checks on kit compilation and adjusting the production schedule as necessary.
- Managing Customer Experience (CE) trackers for relevant accounts to monitor satisfaction levels.
- Overseeing the service email for designated accounts, ensuring timely and professional responses to inquiries.
Qualifications
- Proven experience in account management or customer service
- Degree or Diploma in Finance, Business Management, or a related field
- Strong interpersonal and communication skills
- Excellent problem-solving capabilities
- Ability to establish and maintain relationships with clients
- Detail-oriented with exceptional organizational skills
- Self-driven and capable of working independently
- Proficient in Microsoft Office Suite
Compensation
Salary is negotiable based on experience.
Contact Hire Resolve today for your next career advancement opportunity.
- Our client offers a competitive salary for this position based on experience.
- For further inquiries, please reach out to the recruitment team.
We will reach out to you within a few days if you are a suitable candidate for this position. If not, we will retain your CV for future opportunities.
