Client Relationship Manager

5 days ago

Cape Town, Western Cape, South Africa Hire Resolve Full time

Hire Resolve, a leading recruitment agency, is currently looking for a Client Relationship Manager to join their team. In this position, you will oversee significant client accounts and deliver outstanding service to ensure client satisfaction and loyalty.

As a Client Relationship Manager, you will cultivate strong connections with clients, comprehending their requirements and offering customized solutions to fulfill their expectations. You will serve as the primary liaison for clients, addressing any issues or inquiries they may have and advocating for their interests within the organization.

Key Responsibilities
  • Organizing and conducting relevant account meetings while generating supporting documentation.
  • Preparing monthly key account performance reports to monitor metrics and objectives.
  • Gaining a thorough understanding of key account needs to provide tailored solutions.
  • Promptly addressing and resolving issues and complaints from key accounts.
  • Creating cost estimates for client requests to align with financial parameters.
  • Proactively identifying changes and enhancements within key accounts to meet their evolving needs.
  • Facilitating communication between key accounts and internal teams to ensure smooth operations and service delivery.
  • Strategically planning initiatives to improve account outcomes and nurture long-term partnerships.
  • Identifying new sales opportunities within existing accounts and collaborating with management to leverage them.
  • Balancing key account demands with operational capabilities to ensure sustainable service delivery.
  • Actively engaging in the production schedule by coordinating with operational teams to achieve key account goals.
  • Preparing and presenting progress reports on account performance and objectives to stakeholders.
  • Conducting checks on kit compilation and making necessary adjustments to the production schedule.
  • Managing Customer Experience (CE) trackers for relevant accounts to assess satisfaction levels and performance metrics.
  • Overseeing the service email for designated accounts, ensuring timely and professional responses to inquiries and issues.

Qualifications

  • Prior experience in account management or customer service.
  • Degree or Diploma in Finance, Business Management, or a related field.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving capabilities.
  • Ability to establish and maintain relationships with clients.
  • Detail-oriented with excellent organizational skills.
  • Self-driven and capable of working independently.
  • Proficient in Microsoft Office Suite.

Compensation

Salary is negotiable based on experience.

Contact Hire Resolve today for your next career opportunity.

  • Our client offers a competitive salary for this position based on experience.
  • We will reach out to you via phone if you are a suitable candidate for this role.
  • If you are not a fit, we will retain your CV for future opportunities.

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