Technical Support Specialist
1 week ago
Job Title: Tech Support Analyst
Job Summary:
We are seeking a skilled Technical Support Analyst to join our team at West Coast Personnel. In this role, you will be responsible for resolving faults and providing temporary solutions to our customers.
Key Responsibilities:
- Resolving faults and providing temporary solutions.
- Take responsibility for the fault from first contact to resolution.
- Diagnose and understand customers faults with broadband, lines, email, wireless, VPN, routers and VOIP.
- Liaise with other departments with regard to customer issues/faults.
- Report new faults to suppliers.
- Chasing suppliers for updates and progression of faults.
- Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults.
- Keep up to date and aware of the technical support issues, IT policies and best practice methods.
- Register/transfer domains and configure POP3 email accounts.
- Configure and troubleshoot POP3 / Exchange email clients, i.e. Outlook Troubleshoot VOIP issues.
Requirements:
- General basic knowledge on analogue and digital technology.
- General knowledge of Microsoft Windows.
- General technical Knowledge of networking.
- Basic knowledge of PBX and PDQ equipment.
- General knowledge of ISDN technologies.
- General technical knowledge of the internet e.g. ADSL, Fibre etc.
- General basic knowledge on TCP/IP.
- Basic technical knowledge of web platforms.
- Good knowledge of mail platform, IMAP, SMTP, POP3
- General knowledge of DNS.
- Exposure to mail clients.
About West Coast Personnel: We are a UK based company specialising in delivering fresh, tech-led customer engagement solutions for global brands.
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