Senior Geotechnical Support Professional
2 weeks ago
As a Senior Geotechnical Support Professional, you will be responsible for providing high-level technical support to clients across Africa. This role requires innovation and creativity to continually offer the best level of service in terms of products and solutions.
Main Responsibilities
- Install and commission IBIS radar models in African mines with assistance from support engineers.
- Offer comprehensive slope stability monitoring solutions, including hardware, software, support, and services, through integration of various technological solutions.
- Provide remote and onsite support to clients as required.
- Troubleshoot, diagnose, and solve problems clients encounter with systems.
- Perform system maintenance on IBIS radar systems in African mines.
- Ensure timely actioning of client support requests.
- Assist with product demonstrations for current and prospective clients as needed.
- Deal with clients empathetically and technically effectively.
- Provide technical assistance for new client projects.
- Contribute to product development and management lifecycle, including pre-sales support and technical input.
Key Skills and Qualifications
- Analytical skills to diagnose problems quickly and excellent customer service skills.
- Excellent communication skills and sensitivity to varying levels of technical competency and client pressures.
- Familiarity with customer-oriented environments and knowledge of general network infrastructure and configuration.
- Ability to liaise with clients empathetically and technically effectively.
- Strong communication skills to advise non-technically aware clients.
- Ability to work well within a team and independently.
Travel Requirements
- Flexibility to work weekends and travel to different sites in Africa.
This is an exciting opportunity for a motivated and driven individual to join Oxyon People Solutions as a Senior Geotechnical Support Professional. With a competitive estimated salary range of $80,000 - $110,000 per annum, depending on experience, this role offers a unique chance to develop your skills and advance your career in the field of geotechnical engineering.
In addition to your salary, you can expect a comprehensive benefits package that includes opportunities for professional growth and development, flexible working arrangements, and a supportive team environment.
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