Senior Geotechnical Support Professional

1 month ago


Johannesburg, Gauteng, South Africa Oxyon Human Capital Solutions Full time

As a Senior Geotechnical Support Professional, you will be responsible for providing high-level technical support to clients across Africa. This role requires innovation and creativity to continually offer the best level of service in terms of products and solutions.

Main Responsibilities

  • Install and commission IBIS radar models in African mines with assistance from support engineers.
  • Offer comprehensive slope stability monitoring solutions, including hardware, software, support, and services, through integration of various technological solutions.
  • Provide remote and onsite support to clients as required.
  • Troubleshoot, diagnose, and solve problems clients encounter with systems.
  • Perform system maintenance on IBIS radar systems in African mines.
  • Ensure timely actioning of client support requests.
  • Assist with product demonstrations for current and prospective clients as needed.
  • Deal with clients empathetically and technically effectively.
  • Provide technical assistance for new client projects.
  • Contribute to product development and management lifecycle, including pre-sales support and technical input.

Key Skills and Qualifications

  • Analytical skills to diagnose problems quickly and excellent customer service skills.
  • Excellent communication skills and sensitivity to varying levels of technical competency and client pressures.
  • Familiarity with customer-oriented environments and knowledge of general network infrastructure and configuration.
  • Ability to liaise with clients empathetically and technically effectively.
  • Strong communication skills to advise non-technically aware clients.
  • Ability to work well within a team and independently.

Travel Requirements

  • Flexibility to work weekends and travel to different sites in Africa.

 

This is an exciting opportunity for a motivated and driven individual to join Oxyon People Solutions as a Senior Geotechnical Support Professional. With a competitive estimated salary range of $80,000 - $110,000 per annum, depending on experience, this role offers a unique chance to develop your skills and advance your career in the field of geotechnical engineering.

In addition to your salary, you can expect a comprehensive benefits package that includes opportunities for professional growth and development, flexible working arrangements, and a supportive team environment.



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