Software Support Expert

3 weeks ago


Cape Town, Western Cape, South Africa Pure Placements Full time

At Pure Placements, we're seeking a skilled Technical Support Specialist to join our team remotely in Cape Town. This exciting opportunity offers a competitive salary of R27,000 per month.

This role is perfect for those who enjoy providing top-notch customer support and troubleshooting software-related issues. As a Technical Support Specialist, you'll be responsible for:

  • Handling incoming customer requests by triaging, documenting, and resolving issues efficiently
  • Identifying and reproducing technical issues for our product development teams, including occasional weekend on-call duties
  • Acting as a brand ambassador by delivering personalized and considerate responses to customer inquiries
  • Testing new features, reporting bugs, and surfacing customer feedback to enhance our product
  • Maintaining and enhancing our customer support knowledge base through helpful documentation
  • Staying up-to-date on product changes and updates to provide accurate support

To succeed in this role, you'll need:

  • A minimum of 2+ years of experience in customer support, preferably in a software or tech-focused role
  • Fluent English skills with strong written and verbal communication abilities
  • A strong technical aptitude to troubleshoot software and hardware issues
  • A problem-solving mindset with a focus on empathy, resourcefulness, and attention to detail

You'll have opportunities to work with cutting-edge technology, receive continuous training, and collaborate with global teams. Our company values learning and professional development, ensuring you grow with us.

Beyond the salary, you'll enjoy:

  • A fully remote role offering flexibility and comfort while working from home
  • Being part of a supportive, diverse, and innovative team focused on enhancing global trade through AI-driven technology


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