Software Support Expert
3 weeks ago
At Pure Placements, we're seeking a skilled Technical Support Specialist to join our team remotely in Cape Town. This exciting opportunity offers a competitive salary of R27,000 per month.
This role is perfect for those who enjoy providing top-notch customer support and troubleshooting software-related issues. As a Technical Support Specialist, you'll be responsible for:
- Handling incoming customer requests by triaging, documenting, and resolving issues efficiently
- Identifying and reproducing technical issues for our product development teams, including occasional weekend on-call duties
- Acting as a brand ambassador by delivering personalized and considerate responses to customer inquiries
- Testing new features, reporting bugs, and surfacing customer feedback to enhance our product
- Maintaining and enhancing our customer support knowledge base through helpful documentation
- Staying up-to-date on product changes and updates to provide accurate support
To succeed in this role, you'll need:
- A minimum of 2+ years of experience in customer support, preferably in a software or tech-focused role
- Fluent English skills with strong written and verbal communication abilities
- A strong technical aptitude to troubleshoot software and hardware issues
- A problem-solving mindset with a focus on empathy, resourcefulness, and attention to detail
You'll have opportunities to work with cutting-edge technology, receive continuous training, and collaborate with global teams. Our company values learning and professional development, ensuring you grow with us.
Beyond the salary, you'll enjoy:
- A fully remote role offering flexibility and comfort while working from home
- Being part of a supportive, diverse, and innovative team focused on enhancing global trade through AI-driven technology
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