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Service Delivery Expert

1 week ago

Johannesburg, Gauteng, South Africa Cartrack Full time

We're seeking a highly motivated and experienced Customer Care Agent to join our team in our Customer Care department.

In this role, you will provide first call resolution to our customers and work closely with our team to ensure that our customers receive exceptional telephonic customer service.

This is an exciting opportunity to work with a leading smart mobility tech company that is committed to innovation and excellence.

Key Performance Indicators:
  • First call resolution rate
  • Customer satisfaction ratings
  • Retention rates
  • Compliance with quality standards