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IT Service Delivery Expert
1 week ago
- Ensure seamless operational environments for customers by preventing recurring incidents and resolving repeated issues within agreed timeframes.
- Maintain production stability from both customer and company perspectives, adhering to contractual obligations and quality expectations.
- Lead by example in managing the Incident Management System (IMS), ensuring accurate ticket updates and closure according to SLA standards.
- Foster strong, trust-based relationships with customers by setting the standard for technical and professional interactions.