Customer Service Representative
1 day ago
We are seeking a bi-lingual (Afrikaans & English) Internal Customer Service/Workshop Administrator to join our thriving Edenvale team.
Main Responsibilities- Provide a positive after-sales service experience to all customers.
- Handle customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal and external customers.
- Ensure all repairs or returns process in the workshop are captured on the RMA system, efficiently and accurately, and within the company's stipulated lead time.
- Accurately record all repairs/jobs done, including cost of labor and spares issued to be captured in the RMA & WIP Program.
- Monitor repair costs to ensure economic feasibility to the company.
- Cost and quote out of Warranty Repairs to the customer, using the RMA Program, to ensure profitability for the company.
- Work with the Workshop Manager to develop and implement internal systems to record, returns, repairs and credits, ensuring the information is reported to Senior Management monthly.
- Grade 12 or equivalent.
- Fluent in English & Afrikaans.
- Strong customer service experience/ability.
- Microsoft programmes, i.e. Excel, E-mail; etc.
- Advantageous: + 2 years Syspro or similar operating system (Pastel, SAGE, etc) knowledge.
- Experience in After Sales Service is an advantage.
- Drivers license, and own transport would be an advantage.
This is a steady, secure environment perfect for someone who enjoys a stable work environment.
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