Customer Service Representative

1 day ago


Johannesburg, Gauteng, South Africa Performability Recruitment Full time
{"title": "Internal Customer Service/Workshop Administrator", "description": "Job Summary

We are seeking a bi-lingual (Afrikaans & English) Internal Customer Service/Workshop Administrator to join our thriving Edenvale team.

Main Responsibilities
  • Provide a positive after-sales service experience to all customers.
  • Handle customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal and external customers.
  • Ensure all repairs or returns process in the workshop are captured on the RMA system, efficiently and accurately, and within the company's stipulated lead time.
  • Accurately record all repairs/jobs done, including cost of labor and spares issued to be captured in the RMA & WIP Program.
  • Monitor repair costs to ensure economic feasibility to the company.
  • Cost and quote out of Warranty Repairs to the customer, using the RMA Program, to ensure profitability for the company.
  • Work with the Workshop Manager to develop and implement internal systems to record, returns, repairs and credits, ensuring the information is reported to Senior Management monthly.
Requirements
  • Grade 12 or equivalent.
  • Fluent in English & Afrikaans.
  • Strong customer service experience/ability.
  • Microsoft programmes, i.e. Excel, E-mail; etc.
  • Advantageous: + 2 years Syspro or similar operating system (Pastel, SAGE, etc) knowledge.
  • Experience in After Sales Service is an advantage.
  • Drivers license, and own transport would be an advantage.
About Us

This is a steady, secure environment perfect for someone who enjoys a stable work environment.

", "lang_code": "en-US"}

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