Customer Service Representative

2 days ago


Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at FirstRand Life Assurance Ltd. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Act as a liaison between customers and internal stakeholders to ensure seamless communication and resolution.
  • Build and maintain strong relationships with customers to increase loyalty and retention.
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers.
  • Collaborate with team members to achieve service delivery goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading financial services company.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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