Sales Excellence Director
1 month ago
Job Overview
We are seeking an experienced Sales Excellence Director to lead our Quality Assurance team and drive sales performance excellence in international campaigns.
About Us
CallForce is a renowned BPO service provider of innovative customized contact Centre solutions. We deliver exceptional results globally, with a strong focus on quality and customer satisfaction.
Key Responsibilities:
- Team Leadership
- Manage a high-performing team of QA analysts responsible for evaluating sales agents' performance in international campaigns.
- Quality Process Development
- Design and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.
- Performance Analysis and Improvement
- Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.
- Provide actionable feedback and coaching to sales agents to enhance their sales skills, product knowledge, and customer service abilities.
- Campaign Support
- Collaborate with campaign managers and trainers to develop and update training materials, ensuring sales agents are equipped to succeed.
- Reporting and Analytics
- Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions.
- Culture and Performance Enhancement
- Foster a culture of continuous improvement and quality excellence within the team.
Requirements and Qualifications:
- Experience: 3+ years in international sales campaigns, with a strong understanding of sales processes and techniques.
- QA Experience: 3+ years in a similar role within a call center/BPO or sales environment.
- Leadership and Communication Skills: Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
- Technical Skills: Proficiency in using QA tools and software.
- Knowledge: Familiarity with international sales compliance regulations and standards.
- Shifts: Rotational shifts may be required, including evenings and nights.
Compensation Package:
The estimated annual salary for this position is around $75,000-$90,000, depending on experience and qualifications.
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