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Customer Engagement Professional

1 week ago

Cape Town, Western Cape, South Africa Boxer Superstores Full time
About Our Team

We are a collaborative and dynamic team, dedicated to delivering exceptional results for our clients. Our team of experts provides personalized guidance and support, helping individuals overcome financial challenges.

Job Description
  • As a Customer Engagement Professional, you will be responsible for contacting customers who have expressed interest in our debt counseling services.
  • You will proactively engage with potential clients, providing expert advice and support throughout the debt counseling process.
  • Your role involves determining clients' eligibility for debt counseling, gathering necessary documentation, and assessing their financial situation.
Responsibilities
  • Proactively engage with potential clients interested in our debt counseling services
  • Provide expert advice and support throughout the debt counseling process
  • Determine clients' eligibility for debt counseling, gathering necessary documentation and assessing their financial situation
  • Collaborate with clients to create customized debt repayment plans
Requirements
  • A University or College Diploma/Certificate
  • Excellent communication and interpersonal skills, enabling effective collaboration with high-income clients
  • Prior experience in debt review or sales, preferably in retail or outbound sales environments
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions
Benefits
  • Opportunities for continuous coaching and support from experienced leaders
  • A competitive compensation package