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Customer Engagement Manager

1 week ago

Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

About Datafin IT Recruitment:

We specialize in providing specialized recruitment services in the IT industry. Our goal is to deliver high-quality candidates that meet the unique needs of our clients.

About the Job:

We are seeking an experienced IT Customer Engagement Specialist to join our client's team. This role involves providing exceptional sales administration services and ensuring seamless delivery of projects across multiple continents.

Key Responsibilities:

  • Client Relations: Develop and maintain strong relationships with existing and prospective clients, addressing their queries and concerns in a timely and professional manner.
  • Order Processing: Process quotes, generate orders, and manage renewals to ensure timely delivery of services.
  • Reporting: Provide weekly opportunity management reports containing essential information on upcoming closures and projected gross profit.
  • Proposal Management: Coordinate and collate necessary information for proposals and bids.

Requirements:

  • A minimum of 3 years' experience in a similar role within the IT industry.
  • Proficiency in Microsoft Dynamics and Sage X3 ERP systems.
  • Familiarity with resolution management, data interpretation, and customer relations skills.
  • A passion for continuous learning and career development.