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Sales and Customer Engagement Specialist

1 week ago

Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time
Customer Service Sales Agent Role

Greetings We are excited to announce that Ground One Direct Marketing is seeking a highly skilled Customer Service Sales Agent to join our team

This role involves working closely with our customers to resolve their queries, promote our products and services, and provide a world-class customer experience. The successful candidate will be responsible for:
• Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
• Providing accurate product information to our valued customers.
• Helping customers place orders, process payments, and address any concerns they may have.
• Identifying opportunities to sell additional products and services that meet the customer's needs.
• Maintaining thorough and accurate records of customer interactions and transactions.
• Resolving customer complaints in a fair and efficient manner.
• Ensuring customer satisfaction by following up on their issues.

We are looking for someone with excellent communication and interpersonal skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.