Hospitality Operations Director

4 days ago

Cape Town, Western Cape, South Africa Parvana Full time

About Parvana:

Parvana is a forward-thinking property development brand that aims to showcase the appeal of urban living.

With a focus on design excellence, sustainability, and community enrichment, their developments offer beautifully designed apartments in thriving neighborhoods. As a key member of this dynamic company, you will have the opportunity to advance your career while working with passionate individuals who are advocates of city living.

You'll be actively contributing to cutting-edge projects that drive growth and impact both the company's success and your own career progression.

The hospitality arm of this prominent property developer is expanding rapidly, managing two buildings with plans to incorporate three more by the end of the year.

In its pursuit to redefine hospitality management, the team aims to oversee 200 units by 2025 through ambitious expansion plans.

Key Responsibilities:

  • Oversee daily operations for approximately 80 apartments, ensuring exceptional standards of hospitality and property management.
  • Improve financial performance through strategic budgeting, cost management, and revenue enhancement.
  • Act as the primary liaison for property owners, staff, and guests, balancing stakeholder interests with operational efficiency.
  • Develop robust systems for managing guest experiences from booking to post-departure.
  • Lead and develop front desk, housekeeping, and maintenance teams, promoting accountability and teamwork.
  • Analyze competitor activities and market trends to inform pricing and marketing strategies.
  • Collaborate with marketing and sales to increase property visibility on platforms such as Airbnb and direct channels.
  • Maintain superior guest satisfaction through proactive feedback and review management.
  • Promote the use of technology and data-driven decisions to improve operations and enhance guest experiences.

Requirements:

  • At least 3 years of experience in a leadership role within hospitality or property management.
  • Bachelor's degree in Business Administration, Hospitality, or a related field would be advantageous.
  • Strong business acumen with strategic decision-making abilities.
  • Outstanding interpersonal skills and service-oriented approach.
  • Proficiency in technology and property management systems, with a willingness to adopt new tools.
  • Strong work ethic with an ability to think proactively.
  • Exceptional attention to detail, highly organized, and quick learner.

Estimated Salary: $120,000 - $150,000 per year

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