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Technical Solutions Specialist

1 month ago

East Rand, South Africa Unique Personnel Ltd Full time

We are Unique Personnel Ltd, a leading provider of specialized services. Our ideal candidate will be a skilled Technical Solutions Specialist with a strong background in product knowledge and technical support.

Job Description:

We are seeking an experienced Technical Solutions Specialist to join our team. The successful candidate will provide technical expertise to our sales team, ensuring customers have confidence in the correct application and usage of our products.

  • Pre-sales Support: Collaborate with the sales team to provide technical guidance during the sales process, conduct product demonstrations, and develop technical sales documentation.
  • After-sales Support: Act as the first point of contact for troubleshooting product issues, provide technical support, and collaborate with the service department to ensure timely and effective after-sales service.

The Technical Solutions Specialist will be responsible for developing and maintaining a thorough understanding of our product ranges, staying updated on new product developments, and communicating these to the sales team. They will also organize and deliver training sessions for internal staff and customers.

In this role, you will have the opportunity to work closely with the OEMs to obtain up-to-date technical information and training, assess customer site conditions, and provide recommendations on product selection and customization. You will also assist in diagnosing technical problems with machines and work with the service team to ensure any technical issues are resolved swiftly.

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, and a comprehensive benefits package. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.