Technical Manager

7 months ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 71215

**Job Type**
- Permanent

**Job Title**
- Technical Manager (EMT)

**Computer Skills**
- BAAN,MS Excel,MS Outlook,Ms Word,Lisa

**Industry**
- Machinery

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Role Summary**
- Reporting to the Head of Service EMT, the Technical Manager provides a dedicated after-sales service to the field service department, workshop, Dealers key accounts in terms of technical, sales, warranty and product support related matters.

**Accountabilities / Key Performance Areas**
- Manages and oversees the Product Support and Technical Specialist team.
- Communicates with Dealers, internal divisions, sub-contractors and company EMT Factories with regards to technical, warranty, repair procedures, design and warranty status.
- Communicates with the Head of Service -EMT and dealers on warranty status.
- Continuously manages the inspections of customer fleet units.
- Ensures departmental compliance with legislation, company policies, procedures, guidelines and directives.

**Primary Responsibilities**
- Conducts on and off-site technical inspections and compiles reports with regards to operation, applica-tion, undercarriage, failures and modifications and follows up with appropriate corrective recommen-dations.
- Manages the inspections of the rental fleet.
- Provides advice and recommendations with regards to training programs, attachment and reinforcing packages.
- Assists Dealers, suppliers and company technical staff with regards to technical queries.
- Meets regularly with dealer operational management locally and in neighbouring countries in order to sort out queries and concerns.
- Corresponds with the Head of Service _EMT, dealer warranty department and company factories with regards to open claims, policy warranty decisions and motivates for acceptance/review of rejected claims.
- Liaises with sales department with regards to negotiating pricing, quotations and machine configura-tions.
- Compiles and distributes service literature to dealers and internally.
- Initiates and controls factory -required modifications and campaigns related to the dealer’s equip-ment.
- Reports to management on a monthly basis or, if necessary, as a problem is detected.
- Ensures quality control and compliance with company maintenance standards during inspections, ser-vices and repairs.
- Complies with legislative, regulatory and authority requirements.
- Implements company policies, procedures, guidelines and directives and conversant with environment, safety drug and alcohol policies, OHS management system and emergency plan and ensures staff compliance**Inherent Requirements**

**Education & Experience**:

- Diploma/NQF 6, with relevant trade (EME or auto-electrician) with a minimum of 5 years’ related experience at a supervisory / management level.

**Computer Skills**:

- MS Office - Proficiency in Outlook, Word and Excel.
- Knowledge on Baan, Lisa, Diagnostic programs (Sculi / Lindiag), Lidos, Livision, Li-DAT Lidos and LiWM

**General Skills**:

- Strong leadership and customer service skills
- Excellent communication skills and diplomacy
- Technical know-how and trouble-shooting
- High tolerance for stress and work pressure

**What Qualification**

**Minimum Qualification**
- Any

**Status**
- Available

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