Helpdesk Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced Helpdesk Support Technician to join our team at iStaff Recruitment. As a Helpdesk Support Technician, you will be responsible for providing 2nd line support to clients, resolving technical issues, and ensuring that all incoming calls are answered within the Service Level Agreement (SLA).
Key Responsibilities:
- Provide 2nd line support to clients via phone, email, and remote desktop
- Support call logging and updating in our ticketing system
- Desktop and peripheral support, including software and hardware installations
- User support, including password resets and account management
- Network support, including troubleshooting and resolving network issues
- Ensure all work is done in accordance with company policies and procedures
Requirements:
- IT Diploma/Degree preferred
- Grade 12
- Office 365 certified (MD-100, MD-101)
- ITIL Foundations Certificate
- A+ and N+ certificates
- Azure Fundamental AZ-900 certified
- MCSA server 2012 - 2019 certified
- More than 2 years in an IT Support role
- 1 year or more experience with Active Directory
- 2 years or more experience with Desktop Support
- Experience with Microsoft Exchange
- Microsoft Active Directory skills
- Be based near Randburg
- Well spoken, with excellent communication and interpersonal skills
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
How to Apply:
Please submit your CV in Word or PDF format, along with a cover letter outlining your experience and qualifications. We look forward to hearing from you
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