IT Support Specialist
1 month ago
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Professional Resources Partners Pty Ltd. The successful candidate will provide technical support to customers, assisting them with hardware and software issues via phone and email.
Key Responsibilities
- Provide technical support to customers via phone, email, and ticket system
- Assist customers with hardware and software issues, including troubleshooting and resolving problems
- Maintain a high level of customer service and adhere to all service management principles
- Take ownership of user problems and be proactive in resolving issues
- Escalate complex issues to senior IT Support members as needed
- Maintain accurate records of software and hardware problems detected
- Provide training and advice to customers on the use of computer equipment
- Install and configure computer hardware, operating systems, and applications
- Monitor and maintain computer systems and networks
- Ensure compliance with ISO standards at all customers
- Conduct network audits and reports as required by internal and external auditors
Requirements
- N+ networking diploma or minimum of 3 years practical experience in IT
- Previous helpdesk support experience is beneficial
- Microsoft Office 365 Administration is an advantage
- TCP/IP and 802.11 experience is required
- Domain controller experience is beneficial
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