Helpdesk Support Specialist
1 month ago
RPO Recruitment is seeking a skilled Helpdesk Technician to join our client's team in Johannesburg. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT issues, and escalating problems when necessary.
Key Responsibilities:
- Provide technical support and assistance to end-users via various communication channels
- Troubleshoot and resolve IT issues and incidents in a timely and effective manner
- Log and track all support requests in the helpdesk system
- Escalate complex issues to appropriate teams or specialists
- Assist with the installation and configuration of software and hardware
- Perform user account management and access administration
- Ensure excellent customer service and satisfaction
Requirements:
- Proven experience as a Helpdesk Technician or similar role
- Strong knowledge of various operating systems and software applications
- Good understanding of networking concepts and protocols
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal abilities
- Ability to work well in a fast-paced and dynamic environment
- Customer-oriented mindset and a desire to provide excellent support
- Relevant IT certifications
Benefits:
RPO Recruitment offers a unique recruitment solution tailored to your needs. We focus on helping you reach your personal and professional goals by connecting you to your perfect career path.
- Salary: negotiable
- Apply for this role today by contacting Yusrah Farouk at RPO Recruitment or on LinkedIn
- You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: manufacturing@rpo-recruit.za.com
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