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Helpdesk Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa iStaff Recruitment Full time
Job Title: Helpdesk Support Technician

We are seeking a highly skilled and experienced Helpdesk Support Technician to join our team at iStaff Recruitment. As a Helpdesk Support Technician, you will be responsible for providing 2nd line support to clients, resolving technical issues, and ensuring that all incoming calls are answered within the Service Level Agreement (SLA).

Key Responsibilities:
  • Provide 2nd line support to clients via phone, email, and remote desktop
  • Resolve technical issues related to desktops, peripherals, and network connectivity
  • Ensure that all incoming calls are answered within the SLA
  • Follow up with customers to ensure that issues have been resolved
  • Research and identify solutions to client technical problems
  • Perform software and hardware installations
  • Ensure that all work is done in accordance with company policies and procedures
Requirements:
  • IT Diploma/Degree preferred
  • Grade 12
  • Office 365 certified (MD-100, MD-101)
  • ITIL Foundations Certificate
  • A+ and N+ certificates
  • Azure Fundamental AZ-900 certified
  • MCSA server 2012 - 2019 certified
  • More than 2 years in an IT Support role
  • 1 yr or more experience with Active Directory
  • 2 years or more experience with Desktop Support
  • Experience with Microsoft Exchange
  • Microsoft Active Directory skills
  • Be based near Randburg
  • Well spoken as you will be in a client-oriented role dealing with corporate clients

Please note that only applications in Word or PDF format will be considered. Scanned CVs will not be accepted. We will keep your CV on our database and match it to other suitable positions. If you have not received feedback within 14 days, please consider your application as unsuccessful.