IT Support Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time
Job Description

At CallForce, we are seeking a highly skilled and organized IT Helpdesk Support professional to join our team.

Key Responsibilities:
  • Support Operations: Provide timely and efficient support to employees and other stakeholders through the helpdesk request process.
  • Ticket Management: Attend to tickets in a prompt and professional manner, ensuring all issues are resolved to the satisfaction of the customer.
  • Deviation Reporting: Identify and report any deviations from standard procedures to the Head of IT, ensuring that all processes are followed correctly.
  • IT Protocol Enforcement: Ensure that all employees are adhering to IT protocols and procedures, maintaining the integrity of our systems and data.

We are looking for a detail-oriented and customer-focused individual who can provide exceptional support and service to our team.



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