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Technical Support Engineer

2 weeks ago

Cape Town, Western Cape, South Africa Absolute Cloud Solutions Full time
About Us:

We are Absolute Cloud Solutions, a leading provider of cloud-based services to businesses across the globe. Our team is dedicated to delivering exceptional service to our clients, and we are committed to staying ahead of the curve when it comes to the latest technologies and trends.

The Role:

We are seeking an experienced IT Technician to join our team, who can provide technical support to our clients and help us achieve our business goals. The ideal candidate will have a strong background in IT, excellent communication skills, and a willingness to learn and adapt to new technologies.

Key Responsibilities:

The successful candidate will be responsible for:
  • Providing technical support to clients via phone, email, or on-site visits.
  • Setting up and configuring Office 365 accounts, firewalls, and network security measures.
  • Managing permissions in Active Directory and Office 365, as well as Active Directory group policy management.
  • Configuring and managing managed services platforms, such as N-Able.
  • Managing WiFi Access Points and routers for data and voice services.
  • Troubleshooting technical issues and providing solutions to clients.

Requirements:

To be successful in this role, you will need to possess:
  • Excellent technical skills, including experience with Office 365, firewalls, and network security.
  • Strong soft skills, including user relationship management, account relationship management, and project management.
  • A driver's license and a valid passport.

Why Work With Us:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our team is passionate about delivering exceptional service to our clients, and we are committed to creating a positive and supportive work environment.