Senior Technical Support Engineer

3 days ago


Cape Town, Western Cape, South Africa Frontline Managed Services Full time

We are looking for a skilled engineer to join our team at Frontline Managed Services. As a pioneer in the IT industry, we are driven by a relentless commitment to excellence.

The ideal candidate will have experience in managing centralized security software, setting up and managing Office 365/Exchange/Azure infrastructure, and providing Tier 4 support for clients.

This position will support US Based Customers and have a work schedule that aligns with Eastern Daylight Time (EDT). Anticipated schedule would be 3PM-11PM South African Standard Time (SAST).

Essential Duties and Responsibilities:

  • Management of centralized security software
  • Setup and management of Office 365/Exchange/Azure infrastructure
  • Firewall/Networking troubleshooting
  • Physical/virtual server management and troubleshooting
  • Lead Managed Services Team members during Onboardings and Infrastructure deployments
  • Create and maintain client documentation
  • Provide Tier 2 / Tier 3 / Tier 4 support for client issues
  • Detect/diagnose/troubleshoot proactive technical issues
  • Communicate clearly with clients and co-workers
  • Keep current with trends in technology and certifications
  • Provide feedback on improvements to the Managed Service team and upper management.
  • Mentoring other lower-tiered support technicians.

Required Skills and Qualifications:

  • A successful candidate will have several of the following skills and/or significant on-the-job training
  • Proficient in one or more Virtualization (Hyper-V, VMWare, Azure, AWS)
  • Proficient in physical server hardware (Dell/HP servers, SAN's, DAS's)
  • Proficient in management/deployment of one or more Firewalls (Fortigate, Watchguard)
  • Proficient in working alongside IT Vendor Support
  • vLan Management and Routing
  • Cisco Networking / Firewall / Voice
  • Meraki Networking / Wireless
  • Office365/Exchange/Azure
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Benefits:

  • A competitive salary and benefits package
  • An opportunity to work with the latest technologies
  • A dynamic and supportive team environment
  • Professional development and growth opportunities


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