Senior Technical Support Engineer
3 days ago
We are looking for a skilled engineer to join our team at Frontline Managed Services. As a pioneer in the IT industry, we are driven by a relentless commitment to excellence.
The ideal candidate will have experience in managing centralized security software, setting up and managing Office 365/Exchange/Azure infrastructure, and providing Tier 4 support for clients.
This position will support US Based Customers and have a work schedule that aligns with Eastern Daylight Time (EDT). Anticipated schedule would be 3PM-11PM South African Standard Time (SAST).
Essential Duties and Responsibilities:
- Management of centralized security software
- Setup and management of Office 365/Exchange/Azure infrastructure
- Firewall/Networking troubleshooting
- Physical/virtual server management and troubleshooting
- Lead Managed Services Team members during Onboardings and Infrastructure deployments
- Create and maintain client documentation
- Provide Tier 2 / Tier 3 / Tier 4 support for client issues
- Detect/diagnose/troubleshoot proactive technical issues
- Communicate clearly with clients and co-workers
- Keep current with trends in technology and certifications
- Provide feedback on improvements to the Managed Service team and upper management.
- Mentoring other lower-tiered support technicians.
Required Skills and Qualifications:
- A successful candidate will have several of the following skills and/or significant on-the-job training
- Proficient in one or more Virtualization (Hyper-V, VMWare, Azure, AWS)
- Proficient in physical server hardware (Dell/HP servers, SAN's, DAS's)
- Proficient in management/deployment of one or more Firewalls (Fortigate, Watchguard)
- Proficient in working alongside IT Vendor Support
- vLan Management and Routing
- Cisco Networking / Firewall / Voice
- Meraki Networking / Wireless
- Office365/Exchange/Azure
- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Benefits:
- A competitive salary and benefits package
- An opportunity to work with the latest technologies
- A dynamic and supportive team environment
- Professional development and growth opportunities
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