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Sales Team Lead

2 weeks ago

Cape Town, Western Cape, South Africa FinChoice Full time

We are a leading fintech company specializing in providing fast loans, affordable insurance products, and value-added services to our rapidly growing customer base. We are passionate about delivering exceptional customer experiences and driving business growth through innovation and teamwork.

As a Team Leader: Sales (Insurance), you will lead a high-performing team of consultants, ensuring achievement of key performance targets, operational efficiencies, and exceptional customer experience aligned with company objectives. You will resolve complex customer issues, demonstrate empathy and problem-solving skills, and promote customer satisfaction and service excellence within your team and across the organization.

Key Responsibilities:
  • Achieve performance targets and resolve customer queries efficiently.
  • Lead by example, demonstrating exemplary customer service skills in interactions with customers and team members.
  • Foster a culture of continuous improvement within your team, encouraging feedback, experimentation, and innovation to enhance the overall customer experience.