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Technical Resolution Strategist

2 weeks ago

Cape Town, Western Cape, South Africa Teneo Online School Full time

We are seeking a Senior IT Service Delivery Specialist to join our support team. This role involves managing and resolving complex technical issues, mentoring junior staff, and contributing to the development of training programs.

Responsibilities:
  • Manage and resolve complex technical issues with minimal supervision.
  • Mentor junior staff, providing guidance and support to enhance their problem-solving skills.
  • Collaborate with internal teams to identify common issues and implement process improvements.
  • Document detailed troubleshooting procedures and solutions in our knowledge base.
Requirements:
  • Post-matric qualification in IT, business administration, or a related field.
  • Proven experience in a customer service/support role with a focus on technical troubleshooting.
  • Strong technical skills, including advanced system configurations, software troubleshooting, and IT support processes.
  • Excellent command of English, with strong technical writing skills.