Current jobs related to Problem Resolution Expert - Cape Town, Western Cape - RELX

  • Complaint Resolution Expert

    2 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Become a key player as an Escalations Specialist Lead with Lead Generation Group, where you will lead a team in managing and resolving escalated client complaints and issues.About The TeamOur team is dedicated to delivering exceptional customer experiences and developing strategies to reduce the frequency of escalations and enhance overall client...

  • System Resolution Expert

    3 days ago

    Cape Town, Western Cape, South Africa Electrum Full time

    About UsElectrum is a cutting-edge payments technology company that provides innovative payment processing solutions to businesses worldwide. Since 2012, we've been delivering trusted enterprise-grade payments solutions, establishing ourselves as a respected payments technology partner.We specialise in high-volume, low-value payment schemes and services that...

  • Escalation Resolution Manager

    2 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Elevate your career as an Escalations Specialist Lead with Lead Generation Group, where you will lead a team in managing and resolving escalated client complaints and issues.About The RoleYou will be responsible for managing and resolving escalated client complaints and issues, ensuring a high level of customer satisfaction. You will also provide expert...

  • Dispute Resolution Process Lead

    2 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Role OverviewThe Lead Generation Group is seeking an experienced Dispute Resolution Process Lead to manage and resolve escalated client complaints.ResponsibilitiesThe Dispute Resolution Process Lead will be responsible for:Developing and implementing strategies to reduce the frequency of escalationsCollaborating with other departments to drive continuous...

  • Mathematical Problem Solver

    3 days ago

    Cape Town, Western Cape, South Africa Parvana Full time

    About ParvanaParvana is a highly innovative organisation that employs the best talent in the industry. Our focus is on continual learning, constantly adapting and keeping ahead of the market. We specialise in R&D, offering opportunities to work on new projects and collaborate with top experts in the field. This is an agile environment where good...

  • Escalations Resolution Manager

    2 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job Title: Escalations Specialist LeadDescriptionKey ResponsibilitiesWe are seeking an experienced Escalations Specialist Lead to join our team at the Lead Generation Group.Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to enhance overall client experienceCollaborating with cross-functional teams to drive...

  • First Line Application Resolution Specialist

    11 hours ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Opportunity OverviewMukuru is a dynamic technology company that offers exciting opportunities for growth and development. We are seeking a talented First Line Application Resolution Specialist to join our team and contribute to our mission of delivering exceptional service and solutions.This role involves monitoring system health, resolving technical...

  • People Development Expert

    3 days ago

    Cape Town, Western Cape, South Africa @ Frogg Recruitment Full time

    We are seeking an experienced People Development Expert to join our team at @ Frogg Recruitment.About the RoleThe successful candidate will be responsible for leading the performance management process, including goal setting, performance reviews, and feedback systems.Main Responsibilities:Drive initiatives to enhance employee engagement, job satisfaction,...

  • Market Expert Wanted

    3 days ago

    Cape Town, Western Cape, South Africa ADvTECH Remote Work Freelance Full time

    Market Expert WantedWe are seeking a highly skilled trader to join our team as a Market Expert.Responsibilities:Trading experience: At least 1 year of trading experience is requiredStrong analytical and problem-solving skillsAbility to work in a fast-paced environmentBenefits:Competitive salary and performance-based bonusesOpportunities for career...

  • Technical Solutions Expert

    6 days ago

    Cape Town, Western Cape, South Africa BCXP Full time

    Job DescriptionWe are seeking a highly skilled Technical Solutions Expert to join our team at BCXP. As a key member of our IT support team, you will be responsible for providing technical assistance to clients on-site or remotely.Main ResponsibilitiesIdentify, diagnose, and resolve computer hardware, software, and application issues.Install and configure...

  • Dutch Service Delivery Expert

    13 hours ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job OverviewWe are seeking a skilled Dutch Service Delivery Expert to join our team at Jai Search Consultancy. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences and providing comprehensive support to clients across the Netherlands.Key ResponsibilitiesCustomer Support Specialist: Deliver...

  • Senior Governance Expert

    6 days ago

    Cape Town, Western Cape, South Africa Ninety One Full time

    About Ninety OneNinety One is a leading global asset manager that has been operating since 1991. We provide active investment solutions to clients worldwide, leveraging our unique perspective and approach to emerging markets and the energy transition.Our team of experts thrives on organisational prowess, attention to detail, and a deep understanding of legal...

  • Conveyancing and Commercial Law Expert

    2 days ago

    Cape Town, Western Cape, South Africa SYDSEN RECRUIT GLOBAL Full time

    How You Will ContributeIn this role, you will have the opportunity to make a meaningful contribution to our team and help shape the future of our organisation.Your Key Responsibilities:Develop and implement strategies to drive business growth and expansion, while maintaining high standards of quality and service.Lead and manage a new branch, ensuring...

  • System Analyst Expert

    4 days ago

    Cape Town, Western Cape, South Africa IOCO Full time

    About IOCOWe are a leading consultancy that delivers innovative software solutions to address complex real-world problems. Our team of experts is passionate about using modern technology to drive business growth and success.

  • Banking Solutions Expert

    3 days ago

    Cape Town, Western Cape, South Africa FirstRand Namibia Limited Full time

    About the PositionWe are seeking a highly skilled Banking Solutions Expert to join our team. As a key member of our operations, you will be responsible for providing expert advice and guidance on banking solutions to clients.Your primary focus will be on analyzing client needs, identifying opportunities for growth, and developing tailored solutions that meet...

  • Ad Acquisition Expert

    11 hours ago

    Cape Town, Western Cape, South Africa Spoken Studio Full time

    Ad Acquisition Expert Job DescriptionWe're looking for an experienced ad acquisition expert to join our team at Spoken Studio. In this role, you'll be responsible for developing and executing paid media campaigns that drive real results.About the RoleAs an ad acquisition expert, you'll work closely with our creative teams to develop high-performing ad...

  • Cape Town Field Sales Expert

    3 days ago

    Cape Town, Western Cape, South Africa iSanqa Full time

    Career OpportunityWe are currently seeking a highly motivated and experienced Field Sales Expert to join our team in Cape Town. As a key member of our sales team, you will be responsible for building strong relationships with clients, identifying new business opportunities, and driving sales growth.The ideal candidate will have a strong background in the...

  • Business Analytics Expert

    3 days ago

    Cape Town, Western Cape, South Africa Sapientis Full time

    About the JobWe are looking for a Business Analytics Expert to join our team at Sapientis. As a Business Analytics Expert, you will be responsible for developing and deploying predictive models for credit risk assessment using machine learning and statistical techniques.Key Responsibilities:Identify opportunities in the business to solve problems using data...

  • Financial Services Expert

    3 days ago

    Cape Town, Western Cape, South Africa Simply Full time

    Role SummaryWe are looking for a skilled Financial Advisor to join our team in Cape Town. As a Financial Advisor, you will be responsible for providing expert advice on financial planning, retirement planning, and investments to clients. You will also contribute to the development of new business opportunities and partnerships.Main ResponsibilitiesDevelop...

  • Quality Assurance and Safety Expert

    3 days ago

    Cape Town, Western Cape, South Africa AB Volvo Full time

    Quality Assurance and Safety Expert:We are seeking a highly experienced Quality Assurance and Safety Expert to join our team. As a Quality Assurance and Safety Expert, you will play a key role in ensuring the safety and quality of our operations.About the Role:The Quality Assurance and Safety Expert will be responsible for implementing and monitoring safety...

Problem Resolution Expert

7 days ago

Cape Town, Western Cape, South Africa RELX Full time

About Our Culture

At LexisNexis Legal & Professional, we're committed to fostering an inclusive and supportive work environment. Our team is passionate about delivering exceptional results and driving innovation.

Job Summary

This exciting opportunity as a Support Consultant offers the chance to join our dynamic team and contribute to the delivery of world-class customer support. You'll be responsible for addressing client inquiries, resolving software problems, and maintaining accurate records of interactions.

Key Responsibilities

  • Deliver prompt and effective support to clients
  • Analyze and troubleshoot software issues
  • Collaborate with internal teams to resolve complex cases
  • Document and track all interactions and resolutions
  • Stay up-to-date with product knowledge and updates

Requirements

  • Relevant work experience in customer-facing or technical support roles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

Benefits and Perks

  • Competitive salary and bonus structure
  • Comprehensive training and development programs
  • Flexible working hours and remote work options
  • Generous vacation time and paid holidays