Technical Account Strategist

4 days ago


Cape Town, Western Cape, South Africa Amazon Full time
About the Role

This is a technical role that requires strong technical acumen and customer-facing skills. As a Technical Account Manager, you will be the principal technical advisor and 'voice of the customer', providing advocacy and strategic technical direction to help plan and build solutions using standard methodologies.

Responsibilities
  • Develop and execute strategies to drive customer adoption and use of AWS services.
  • Provide technical guidance and support to enterprise customers.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
Requirements
  • 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following areas: infrastructure/systems administration, networking, DevOps, compute/storage/database/big data and analytics/application-level services/serverless/applications development in a distributed systems environment.
  • Bachelor's degree in computer science, engineering, math, or related discipline required, or equivalent work experience.
  • Able to communicate effectively in English within technical and business settings.


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