Technical Infrastructure Team Lead
1 week ago
Cyberlogic, a trusted Managed Solutions Provider, is seeking an experienced Technical Infrastructure Team Lead to oversee the daily activities of our support team. The successful candidate will be responsible for ensuring the delivery of technical support and services to clients.
Key Responsibilities- Foster a positive work environment that encourages teamwork, collaboration, and professional growth among team members.
- Oversee the day-to-day operations of the support team, ensuring adherence to internal KPIs, OLAs, and external SLAs by consistently meeting or exceeding established targets for response times, resolution times, and customer satisfaction.
- Collaborate with direct reports to create individual development plans that outline their career goals and the steps needed to achieve them, while ensuring alignment with company goals and client requirements.
- Provide continuous feedback to direct reports regarding their performance, emphasizing both strengths and areas for improvement to support their professional development.
- 1-3 years of experience in a technical team leadership support role, preferably in a managed services or enterprise IT environment with a focus on infrastructure support.
- 3-5 years of experience in technical support, preferably in a managed services or enterprise IT environment with a focus on infrastructure support.
- Mandatory certifications include Microsoft AZ-800: Administering Windows Server Hybrid Core Infrastructure, CompTIA A+, CompTIA Network+, Fortinet Certified Professional (FCP) - FortiGate Administrator, Mimecast Email Security, Cloud Gateway Fundamentals Level 1 Certification, and Mimecast : Email Security, Cloud Gateway Advanced Level 2 Certification.
Cyberlogic is a trusted Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security. Our just cause is to enable digital transformation through delivering unquestionable value. We believe our people are essential to our continued success and support career growth through our Go4Growth model which is aimed at encouraging our people to continuously contribute, learn, evolve and succeed.
We operate based on several values including but not limited to: challenging ourselves to be more AWESOME, keeping learning and evolving, looking beyond symptoms to identify and resolve root causes, holding each other accountable through candid and constructive feedback, respecting and caring for each other, succeeding as a team, and giving our best even if it means putting in the hard yards.
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