Japanese Language Call Centre Representative
2 months ago
A well-established hospitality client is seeking a highly skilled Japanese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.
Key Responsibilities:
- Responsible for delivering exceptional customer service to guests via various communication channels.
- Engage with clients on a national and international level, providing support and resolving issues in a timely and professional manner.
- Drive continuous improvement of the guest journey, ensuring a seamless and enjoyable experience.
- Collaborate with the global sales team to support business growth and development.
Requirements:
- Matric qualification.
- No less than 1 year's relevant experience in travel or hospitality in a call centre environment, with international exposure.
- Fluency in Chinese and English.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Knowledge of Salesforce and Versonix Seaware is a plus.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
About Us:
Isilumko Staffing (JHB) is a leading recruitment agency specializing in hospitality and customer service roles. We are committed to providing exceptional service to our clients and candidates, and we are excited to offer this opportunity to a highly skilled and motivated individual.
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