Assistant Call Centre Manager

1 week ago


Johannesburg, Gauteng, South Africa iSON Xperiences Full time
Job Title: Assistant Call Centre Manager

We are seeking a highly skilled and experienced Assistant Call Centre Manager to join our team at iSON Xperiences. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the smooth operation of our contact centre.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and service levels
  • Develop and implement strategies to improve customer service and reduce call handling times
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer experience
  • Manage and maintain accurate records and reports to track performance and progress
Requirements:
  • Grade 12 or equivalent qualification
  • Call Centre Management qualification or related tertiary qualification
  • Minimum 2-3 years of experience in a leadership role in a contact centre environment
  • Strong knowledge of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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