Assistant Call Centre Manager
1 week ago
We are seeking a highly skilled and experienced Assistant Call Centre Manager to join our team at iSON Xperiences. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the smooth operation of our contact centre.
Key Responsibilities:- Lead a team of customer service representatives to achieve exceptional customer satisfaction and service levels
- Develop and implement strategies to improve customer service and reduce call handling times
- Monitor and analyze customer feedback to identify areas for improvement
- Collaborate with other departments to ensure seamless customer experience
- Manage and maintain accurate records and reports to track performance and progress
- Grade 12 or equivalent qualification
- Call Centre Management qualification or related tertiary qualification
- Minimum 2-3 years of experience in a leadership role in a contact centre environment
- Strong knowledge of customer service principles and practices
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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Assistant Call Centre Manager
3 weeks ago
Johannesburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Assistant Call Centre ManagerWe are seeking a highly skilled and experienced Assistant Call Centre Manager to join our team at iSON Xperiences. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the smooth operation of our contact centre.Key Responsibilities:Lead a...
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Call Centre Operations Manager
1 month ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob DescriptionJob Title: Call Centre Team LeaderCompany: Recruitment DynamixJob Summary:We are seeking a highly skilled and experienced Call Centre Team Leader to join our team at Recruitment Dynamix. As a Call Centre Team Leader, you will be responsible for leading a team of efficient Call Centre Agents and ensuring that they provide exceptional customer...
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Call Centre Operations Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Quantanite Full timeAbout the RoleWe are seeking a highly skilled and experienced Call Centre Manager to join our team at Quantanite in Johannesburg, South Africa.Key ResponsibilitiesLead a team of call centre agents to achieve business objectives and deliver exceptional customer service.Develop and implement efficient operating models to drive business growth and improve...
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Call Centre Operations Manager
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Johannesburg, Gauteng, South Africa TalentCru Full timeJob DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key ResponsibilitiesTeam Leadership: Lead a team of up to 20 Service Centre Consultants and provide...
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Call Centre Operations Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Quantanite Full timeAbout the RoleWe are seeking a highly skilled and experienced Call Centre Manager to lead our team in Johannesburg, South Africa.Key ResponsibilitiesDevelop and implement efficient operating models to drive business growth and improve customer satisfaction.Collaborate with the sales organisation to onboard new clients and ensure seamless integration.Work...
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Call Centre Team Lead
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Johannesburg, Gauteng, South Africa TalentCru Full timeJob Title: Call Centre SupervisorTalentCru is seeking a highly skilled Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key Responsibilities:Lead a team of up to 20 Service Centre Consultants and allocate tasks to ensure...
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Call Centre Representative
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Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Call Centre team at FNB Life Assurance Ltd. As a Call Centre Agent, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to customer...
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Security Services Call Centre Representative
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**Assistant Call Centre Manager
1 month ago
Johannesburg, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleWe are seeking a highly skilled and experienced Call Centre Manager to lead our team at iSON Xperiences. As a key member of our operations team, you will be responsible for ensuring the smooth running of our contact centre, delivering exceptional customer service, and driving business growth.Key ResponsibilitiesLeadership and Team Management:...
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Call Centre Sales Representative
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeJob Title: Call Centre SalesWe are seeking an experienced Call Centre Agent to join our team at Recruitment Dynamix (Pty) Ltd.Key Responsibilities:Answer customer calls and provide product informationHandle objections and finalise salesMust have 2 years experience in a call centreGood communication skills and toneKind to customers and possess good sales...
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Johannesburg, Gauteng, South Africa Palesa Mbali Group Full timeJob Title:Team Leader: Chronic Medicine Management Call CentreJob Summary:We are seeking a highly skilled and experienced Team Leader to lead our Chronic Medicine Management Call Centre team. The successful candidate will be responsible for managing and developing the team to ensure continued growth and excellence in service delivery.Key...
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Security Services Call Centre Representative
4 weeks ago
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Senior Call Centre Sales Manager
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Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeKey ResponsibilitiesWe are seeking a highly motivated and results-driven individual to join our team as a Top Performer Call Centre Representative.Key responsibilities include:Reaching more than 4 hours of talk time dailyExceeding 8 hours of system time dailyCross-selling medical and funeral productsMeeting or exceeding net sales targetsProviding excellent...
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Chinese Speaking Call Centre Representative
4 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeChinese Speaking Call Centre Agent OpportunityWe are seeking a highly skilled Chinese speaking Call Centre Agent to join our team at Isilumko Staffing in Johannesburg. This is a permanent position that requires a strong track record of customer service and a passion for delivering exceptional guest experiences.Key Responsibilities:Provide exceptional...
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Japanese Language Call Centre Representative
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Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJapanese Speaking Call Centre Agent OpportunityWe are seeking a highly skilled Japanese speaking Call Centre Agent to join our team in Johannesburg on a permanent basis.Key Responsibilities:Provide exceptional customer service to guests via various platformsResponsible for guest journey, including bookings and itinerariesDrive continuous improvement on guest...
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Top Performing Call Centre Representative
1 month ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Summary:Isilumko Staffing is seeking a highly skilled and experienced Top Performer Call Centre Representative to join our team. As a Top Performer Call Centre Representative, you will be responsible for selling insurance products to clients and meeting sales targets.Key Responsibilities:Utilize strong communication and negotiation skills to sell...
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Chinese Speaking Call Centre Representative
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeChinese Speaking Call Centre Agent OpportunityA well-established hospitality client is seeking a skilled Chinese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.This role offers the opportunity to work in a dynamic environment, supporting global markets and contributing to the success of the company.Key...
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Japanese Language Call Centre Representative
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Title: Japanese Speaking Call Centre AgentA well-established hospitality client is seeking a highly skilled Japanese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.Key Responsibilities:Responsible for delivering exceptional customer service to guests via various communication channels.Engage with clients on a national...
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Top Performer Call Centre Representative
1 week ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob DescriptionWe are seeking a highly motivated and results-driven individual to join our team as a Top Performer Call Centre Representative.Key Responsibilities:Reach more than 4 hours of talk time dailyExceed 8 hours of system time dailyCross sell medical and funeral productsMeet or exceed net sales targetsHandle objections effectivelyEnsure a clear...