Ambassador of Japanese Cultural Exchange
2 months ago
This role is ideal for individuals who are passionate about delivering exceptional guest experiences and are fluent in Japanese. As a Centre Ambassador, you will be responsible for providing best-in-class service to our international guests, building strong relationships with our Travel Advisors, and being an expert in our technology systems.
Key Responsibilities:
- Book and manage all aspects of the guest journey, including journeys, destinations, and pre/post travel arrangements.
- Provide personalized luxury service to our guests via phone, video calls, email, and chat.
- Support the Global Sales Organisation by building strong relationships with our Travel Advisors and Guest community.
- Be an expert in the use of our technology systems, including Salesforce and Versonix Seaware, to deliver tailored guest experiences.
- Provide feedback on customer support processes and suggest enhancements to improve efficiency and quality.
Requirements:
- Minimum 1 year of experience in a contact center, preferably in travel or luxury hospitality.
- Hospitality mindset with excellent communication and problem-solving skills.
- Fluent in oral and written English and Japanese, with any additional language skills a plus.
- Confident in representing the brand on phone/video calls.
- Excellent listening and problem-solving skills.
- Culturally sensitive to clients from diverse backgrounds.
- Comfortable using IT systems daily, with knowledge of Versonix Seaware and Salesforce an advantage.
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