Ambassador of Japanese Cultural Exchange

2 months ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time
Job Title: Japanese Speaking Centre Ambassador

This role is ideal for individuals who are passionate about delivering exceptional guest experiences and are fluent in Japanese. As a Centre Ambassador, you will be responsible for providing best-in-class service to our international guests, building strong relationships with our Travel Advisors, and being an expert in our technology systems.

Key Responsibilities:

  • Book and manage all aspects of the guest journey, including journeys, destinations, and pre/post travel arrangements.
  • Provide personalized luxury service to our guests via phone, video calls, email, and chat.
  • Support the Global Sales Organisation by building strong relationships with our Travel Advisors and Guest community.
  • Be an expert in the use of our technology systems, including Salesforce and Versonix Seaware, to deliver tailored guest experiences.
  • Provide feedback on customer support processes and suggest enhancements to improve efficiency and quality.

Requirements:

  • Minimum 1 year of experience in a contact center, preferably in travel or luxury hospitality.
  • Hospitality mindset with excellent communication and problem-solving skills.
  • Fluent in oral and written English and Japanese, with any additional language skills a plus.
  • Confident in representing the brand on phone/video calls.
  • Excellent listening and problem-solving skills.
  • Culturally sensitive to clients from diverse backgrounds.
  • Comfortable using IT systems daily, with knowledge of Versonix Seaware and Salesforce an advantage.


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