Security Services Call Centre Representative
2 months ago
We are seeking a skilled professional to join our international team as a Security Services Call Centre Representative. As a key member of our Africa Call Centre team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:
- Client Interaction: You will be the primary point of contact for clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Technical Support: You will provide technical assistance to clients, including remote installation and troubleshooting of client products, particularly IP cameras.
- Software Support: You will assist clients with software updates and guide them in connecting their products with our mobile application for seamless integration.
Requirements:
- Matric qualification.
- 2 to 5 years of working experience in a security service company.
- Knowledge of IPV address 4 and 6, subnetting, porting, mapping, and routing.
- Excellent English communication skills.
- Strong customer service and telephone etiquette, with previous experience in a customer care or call centre role being advantageous.
- High levels of energy and enthusiasm.
- Proficiency in computer literacy.
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