Credit Card Support Specialist
2 days ago
We are seeking an experienced Banking Services Representative to join our team at Isilumko Staffing (JHB) in Johannesburg, focusing on delivering exceptional customer service and support for credit card-related queries.
**Key Responsibilities:**
- Provide clear, accurate, and timely assistance to customers via phone or email regarding credit card services, transactions, and account details.
- Handle incoming queries efficiently, ensuring high satisfaction levels through effective issue resolution.
- Maintain up-to-date records of all customer interactions, adhering to banking protocols and compliance standards.
**Requirements:**
- Minimum 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries.
- Bachelor's degree in Commerce (Finance, Investment, Economics) or related field.
- Clear credit history (ITC). Strong communication skills and ability to resolve issues efficiently.
Estimated salary: R250,000 - R300,000 per annum.
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