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Senior Banking Credit Card Specialist

1 month ago

Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

About Isilumko Staffing: A leading staffing agency providing top talent to the banking industry.

Estimated Salary: $50,000 - $70,000 per year

Job Description: We are seeking an experienced Senior Banking Credit Card Specialist to join our team. The ideal candidate will have a minimum of 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries.

Key Responsibilities:

  • Credit Card Support: Handle incoming queries related to credit card services, transactions, and account details.
  • Customer Service: Provide clear, accurate, and timely assistance to customers, ensuring their needs are met.
  • Issue Resolution: Identify and resolve customer concerns effectively, maintaining high satisfaction levels.
  • Banking Protocols: Follow banking protocols and compliance standards for a secure and trustworthy service experience.
  • Documentation: Accurately document all customer interactions in the system, maintaining thorough and up-to-date records.

Requirements:

  • Education: BCOM degree in finance, investment, or economics is required.
  • Credentials: Must have a clear ITC (no adverse credit history).
  • Skills: Strong communication skills and an ability to resolve issues efficiently are essential.
  • Attention to Detail: High attention to detail and strong problem-solving skills are necessary for success in this role.