Credit Card Support Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

Isilumko Staffing is seeking a seasoned banking professional to fill the role of Credit Card Support Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.

Key Responsibilities:

  • We are looking for an experienced banking professional to join our team as a Credit Card Support Specialist. Key responsibilities include handling incoming queries related to credit card services, transactions, and account details.
  • Providing clear, accurate, and timely assistance to customers, ensuring their needs are met, is a top priority. This includes resolving customer concerns effectively and maintaining high satisfaction levels.
  • As a Credit Card Support Specialist, you will follow banking protocols and compliance standards for a secure and trustworthy service experience.
  • Accurately documenting all customer interactions in the system, maintaining thorough and up-to-date records, is crucial for this role.

Requirements:

  • A minimum of 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries, is required. Direct experience working with credit card transactions and customer service is essential.
  • Possessing a BCOM degree in finance, investment, or economics, along with excellent communication skills, is highly desirable. Strong problem-solving skills and attention to detail are also necessary for success in this role.
  • A clear understanding of banking protocols and compliance standards is vital, as well as the ability to maintain high levels of customer satisfaction.

Estimated Salary: R200,000 - R300,000 per annum, depending on experience and qualifications.

About the Role:

  • This is an excellent opportunity for a banking professional to leverage their skills and experience in a fast-paced and dynamic environment.
  • The ideal candidate will possess a strong passion for delivering exceptional customer service and ensuring the highest level of customer satisfaction.
  • Isilumko Staffing offers a competitive salary and benefits package to the successful candidate, along with opportunities for career growth and professional development.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Dynamic and fast-paced work environment
  • Chance to work with a reputable and well-established company


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