Credit Card Support Specialist
3 weeks ago
Isilumko Staffing is seeking a seasoned banking professional to fill the role of Credit Card Support Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.
Key Responsibilities:
- We are looking for an experienced banking professional to join our team as a Credit Card Support Specialist. Key responsibilities include handling incoming queries related to credit card services, transactions, and account details.
- Providing clear, accurate, and timely assistance to customers, ensuring their needs are met, is a top priority. This includes resolving customer concerns effectively and maintaining high satisfaction levels.
- As a Credit Card Support Specialist, you will follow banking protocols and compliance standards for a secure and trustworthy service experience.
- Accurately documenting all customer interactions in the system, maintaining thorough and up-to-date records, is crucial for this role.
Requirements:
- A minimum of 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries, is required. Direct experience working with credit card transactions and customer service is essential.
- Possessing a BCOM degree in finance, investment, or economics, along with excellent communication skills, is highly desirable. Strong problem-solving skills and attention to detail are also necessary for success in this role.
- A clear understanding of banking protocols and compliance standards is vital, as well as the ability to maintain high levels of customer satisfaction.
Estimated Salary: R200,000 - R300,000 per annum, depending on experience and qualifications.
About the Role:
- This is an excellent opportunity for a banking professional to leverage their skills and experience in a fast-paced and dynamic environment.
- The ideal candidate will possess a strong passion for delivering exceptional customer service and ensuring the highest level of customer satisfaction.
- Isilumko Staffing offers a competitive salary and benefits package to the successful candidate, along with opportunities for career growth and professional development.
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Dynamic and fast-paced work environment
- Chance to work with a reputable and well-established company
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