Senior Sales and Operations Manager

1 day ago


Cape Town, Western Cape, South Africa Fidelity Services Group Full time

As a key member of the Fidelity Services Group team, you will play a pivotal role in driving sales growth and operational excellence within our Call Centre environment.

We are seeking an exceptional Senior Sales and Operations Manager to lead our Outbound and Inbound sales teams. The successful candidate will be accountable for the daily running and management of these teams, ensuring they meet and exceed targets through effective use of resources.

The ideal candidate will possess excellent leadership skills, with the ability to motivate and develop staff. They will have a strong background in sales and operations, with a proven track record of achieving results in a fast-paced environment.

Key responsibilities will include:

  • Effectively supervising call centre personnel, ensuring optimal performance by overseeing all activities of Supervisors and Agents.
  • Providing leadership to all personnel through effective objective setting, delegation, motivation, and communication.
  • Meeting and exceeding performance targets for speed, efficiency, sales, and quality within the outbound call centre.
  • Developing sales strategies to guarantee continued growth in line with company objectives and market conditions.

Requirements:

  • Matric/Grade 12 qualification or equivalent.
  • Relevant qualification/degree advantageous.
  • Certificate in Basic Principles of Call Centre (advantageous).
  • Minimum 2 years in Managerial role within a call centre environment.
  • Minimum 5 years experience in Outbound sales call centre.
  • Excellent verbal and written communication skills.
  • Computer Literate (MS Office, Excel, PowerPoint).
  • Great interpersonal skills.

The estimated salary for this position is R800,000 per annum, depending on qualifications and experience.



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