API Success Coordinator

4 days ago


Johannesburg, Gauteng, South Africa Network Recruitment Full time

About Network Recruitment

We are a leading recruitment agency with a strong focus on connecting talented professionals with innovative companies. Our team of experts is dedicated to providing exceptional service and support to our clients and candidates.

Job Description:

We are currently seeking an experienced API Success Coordinator to join our Customer Success team. In this role, you will play a key part in ensuring that our clients achieve success through seamless API integration and support.

About the Role:

  • Client Onboarding & Support: Assist clients with API setup, integration, and troubleshooting. Provide ongoing support to ensure they can make full use of our API.
  • API Education & Training: Educate clients on how to use the API effectively, ensuring they understand key features and functionalities.
  • Troubleshooting & Issue Resolution: Work closely with the technical support team to resolve client issues and escalate when necessary.
  • Client Feedback & Improvement: Gather and relay client feedback to the product and engineering teams, contributing to continuous improvement of the API offering.
  • Reporting & Analytics: Track and monitor client usage of the API, providing regular reports on usage, potential issues, and opportunities for optimization.

Requirements:

  • Experience: 2+ years of experience in a customer success, account management, or technical support role, ideally in SaaS or API-based companies.
  • Familiarity: Familiarity with RESTful APIs, API documentation, and common integration protocols (e.g., JSON, XML). Basic knowledge of software development practices is a plus.

Salary: $80,000 - $110,000 per year, depending on experience



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