API Success Coordinator
4 days ago
About Network Recruitment
We are a leading recruitment agency with a strong focus on connecting talented professionals with innovative companies. Our team of experts is dedicated to providing exceptional service and support to our clients and candidates.
Job Description:
We are currently seeking an experienced API Success Coordinator to join our Customer Success team. In this role, you will play a key part in ensuring that our clients achieve success through seamless API integration and support.
About the Role:
- Client Onboarding & Support: Assist clients with API setup, integration, and troubleshooting. Provide ongoing support to ensure they can make full use of our API.
- API Education & Training: Educate clients on how to use the API effectively, ensuring they understand key features and functionalities.
- Troubleshooting & Issue Resolution: Work closely with the technical support team to resolve client issues and escalate when necessary.
- Client Feedback & Improvement: Gather and relay client feedback to the product and engineering teams, contributing to continuous improvement of the API offering.
- Reporting & Analytics: Track and monitor client usage of the API, providing regular reports on usage, potential issues, and opportunities for optimization.
Requirements:
- Experience: 2+ years of experience in a customer success, account management, or technical support role, ideally in SaaS or API-based companies.
- Familiarity: Familiarity with RESTful APIs, API documentation, and common integration protocols (e.g., JSON, XML). Basic knowledge of software development practices is a plus.
Salary: $80,000 - $110,000 per year, depending on experience
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