Technical Success Coordinator

2 days ago


Johannesburg, Gauteng, South Africa Network Recruitment Full time
Job Summary
Network Recruitment seeks a motivated API Success Coordinator to join our Customer Success team. This role offers an exciting opportunity to make a significant impact by ensuring our clients' seamless integration and successful adoption of our APIs. We're looking for a talented individual who can provide exceptional support, education, and training to our clients while collaborating with our technical support team to resolve any issues that may arise. Your expertise will be invaluable in driving continuous improvement of our API offering based on client feedback and analytics. If you have a passion for delivering outstanding client experiences and are well-versed in API integration, we'd love to hear from you

Responsibilities
* Assist clients with API setup, integration, and troubleshooting* Educate clients on effective API usage, highlighting key features and functionalities* Work closely with the technical support team to resolve client issues and escalate when necessary* Gather and relay client feedback to inform product and engineering improvements* Monitor client API usage, tracking metrics and identifying areas for optimization

Requirements
* 2+ years of experience in customer success, account management, or technical support roles* Proficiency in RESTful APIs, API documentation, and common integration protocols* Basic knowledge of software development practices preferred

About Us
At Network Recruitment, we believe in empowering our clients to succeed through innovative solutions and personalized support. We're passionate about building strong relationships and driving results. Join us in shaping the future of API integration and making a lasting impact

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