Customer Success Marketing Strategist

2 weeks ago


Johannesburg, Gauteng, South Africa DocFox Full time
Senior Customer Success Marketer Job Description

We are seeking a seasoned marketing professional to join our team at DocFox as a Senior Customer Success Marketer. This role is responsible for developing and executing marketing campaigns and strategies that drive customer satisfaction and retention.

About the Role:

This position requires a minimum of 7 years of marketing experience, with a strong background in B2B SaaS marketing. The ideal candidate will have a proven track record of success in creating end-to-end campaign creation, including copywriting, email marketing, and marketing automation. Hubspot certification is preferred but not required.

The successful candidate will be a self-starter who is comfortable with uncertainty and can figure out solutions independently. They will be a patient teacher, eager to learn and grow, and appreciate both sharing and receiving empathetic feedback. Excellent interpersonal skills and the ability to work across various teams are essential.

Key Responsibilities:
  • Develop and execute marketing campaigns and strategies to drive customer satisfaction and retention
  • Create and manage referral, loyalty, and retention programs to win back, reward, and retain customers
  • Coordinate product and feature announcements, customer discovery sessions, case studies, and testimonies
  • Support customer success teams with onboarding, support, and account management initiatives
  • Assist with up-selling campaigns and provide regular reporting and analysis on campaign performance
Requirements:
  • Minimum 7 years of marketing experience
  • Minimum 5 years experience in B2B SaaS marketing
  • At least a 3-year degree in marketing, business, or a relevant field
  • Highly skilled in marketing automation (Hubspot preferred)
  • Excellent email marketing skills
  • Expert in marketing principles and activities that support these
  • Good knowledge of market research techniques and successful implementation of findings
  • Solid experience in end-to-end campaign creation
What We Offer:

As a Senior Customer Success Marketer at DocFox, you can expect a competitive salary range of $120,000 - $160,000 per year, depending on experience. Our company offers a dynamic work environment, opportunities for growth and development, and a collaborative team culture.



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