Customer Success Strategist

1 month ago


Johannesburg, Gauteng, South Africa Point Group Full time

At Point Group, we are seeking a highly skilled Customer Success Strategist to join our team. This role is responsible for coordinating all activities associated with delivering against client objectives and requirements.

The ideal candidate will have expertise in customer management, project management, workflow management, and documentation/administration. A Bachelor's Degree is required, and at least 5 years' experience in agency and client-facing roles is necessary.

This position offers a competitive salary of approximately $85,000 per annum, commensurate with experience and location.

In this role, you will:

  • Serve as the primary point of contact for assigned customers
  • Lead day-to-day customer deliverables and ensure successful project outcomes
  • Manage workflows and ensure timely delivery of tasks
  • Develop and maintain accurate documentation

We offer a comprehensive benefits package, including health insurance, retirement planning, and paid time off. If you are a motivated and results-driven professional looking to make a real impact, please apply for this exciting opportunity.



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