Customer Success Strategist

3 days ago


Johannesburg, Gauteng, South Africa Point Group Full time

At Point Group, we are seeking a highly skilled Customer Success Strategist to join our team. This role is responsible for coordinating all activities associated with delivering against client objectives and requirements.

The ideal candidate will have expertise in customer management, project management, workflow management, and documentation/administration. A Bachelor's Degree is required, and at least 5 years' experience in agency and client-facing roles is necessary.

This position offers a competitive salary of approximately $85,000 per annum, commensurate with experience and location.

In this role, you will:

  • Serve as the primary point of contact for assigned customers
  • Lead day-to-day customer deliverables and ensure successful project outcomes
  • Manage workflows and ensure timely delivery of tasks
  • Develop and maintain accurate documentation

We offer a comprehensive benefits package, including health insurance, retirement planning, and paid time off. If you are a motivated and results-driven professional looking to make a real impact, please apply for this exciting opportunity.



  • Johannesburg, Gauteng, South Africa The Legends Agency Full time

    **Job Title:** Customer Success Strategist**Location:** Gauteng, South Africa**Overview:** The Legends Agency is seeking a highly skilled Customer Success Strategist to drive business success and growth in the dynamic Gauteng market.**Salary:** Estimated annual salary: R1 200 000 - R1 500 000 (dependent on experience)**Key Responsibilities:Develop and...


  • Johannesburg, Gauteng, South Africa DocFox Full time

    We are seeking a skilled Customer Success Marketing Strategist to join our team at DocFox. As a key member of our marketing and customer success teams, you will be responsible for developing and executing campaigns that drive customer satisfaction and retention.ResponsibilitiesCampaign Development: Design and implement referral, loyalty, and retention...


  • Johannesburg, Gauteng, South Africa DocFox Full time

    We are seeking a skilled Customer Success Marketing Strategist to join our team at DocFox. This role will be responsible for developing and executing marketing campaigns that drive customer satisfaction and retention.Key Responsibilities:Design and implement referral, loyalty, and retention programs to win back, reward, and retain customers.Develop a...


  • Johannesburg, Gauteng, South Africa Flair TM Full time

    Job DescriptionWe are seeking a highly skilled Client Success Strategist to join our team at Flair TM. In this role, you will be responsible for establishing key client connections, cultivating long-term partnerships, and executing strategic plans to drive sales growth while maintaining strong client retention.About the RoleEstablish Key Client Connections:...


  • Johannesburg, Gauteng, South Africa Clickcatell Full time

    Role OverviewWe Are Setting The Pace At Clickatell, a world-class Chat Commerce company ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. This role is pivotal in driving strategic initiatives & process optimization to enhance customer satisfaction and retention across Enterprise...


  • Johannesburg, Gauteng, South Africa Ad Talent Full time

    About the Role:We are seeking a skilled Customer Experience Strategist to join our team at Ad Talent. As a Customer Experience Strategist, you will be responsible for designing, implementing, and optimizing exceptional customer journeys.Key Responsibilities:Analyse customer life cycles and identify pain points to enhance interactions for our company...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Experience StrategistWe are seeking a seasoned Customer Experience Strategist to join our team at Isilumko Staffing. The ideal candidate will have a strong background in customer journey management, marketing, and leadership.Key Responsibilities:Implementation of customer experience strategiesMarketing and brand managementEvaluation and management...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    About the RoleWe are seeking an experienced Senior Customer Experience Strategist to join our team in Sandton, South Africa. This is a permanent position with one of the top banks in the country.


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job SummaryWe are seeking a highly skilled Customer Value Proposition Strategist to join our team at Nedbank. The successful candidate will be responsible for developing and implementing compelling Client Value Propositions (CVPs) that drive business growth and customer satisfaction.Key ResponsibilitiesConduct market analysis to identify trends and...


  • Johannesburg, Gauteng, South Africa Ad Talent Full time

    We are seeking a Customer Experience Strategist to join our team at Ad Talent. This role involves designing and implementing exceptional customer journeys.The ideal candidate will work closely with the Head of Customer Experience to translate corporate strategy into effective customer experience plans.Key Responsibilities:Analyse customer life cycles and...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Strategist to lead our team in Johannesburg, South Africa. As a key member of our marketing department, you will be responsible for developing and implementing innovative strategies that drive player acquisition, retention, and loyalty.The successful candidate will have a strong background in...


  • Johannesburg, Gauteng, South Africa Aim Personnel Services Full time

    Key Account StrategistFor a successful Key Account Strategist, we require a candidate with a strong background in FMCG and chain-store experience. The role involves developing and negotiating retail-specific promotional activities, building and maintaining strong relationships with key customers, and managing customer management and administration.Key...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    At Initiate International, we're seeking a dynamic and experienced Customer Retention Strategist to drive our customer engagement strategies in the sports betting industry. As a key member of our team, you will be responsible for designing and executing multi-channel campaigns that inspire loyalty and excitement among our customers.About the Role:We're...


  • Johannesburg, Gauteng, South Africa Paton Personnel Full time

    About the RolePaton Personnel is seeking an experienced Customer Experience Strategist to join their team. This is a key role that requires a deep understanding of customer experience management and its application in financial services.The successful candidate will have a minimum of 3-5 years of experience in customer experience management, with a strong...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking a highly skilled Customer Journey Strategist to join our team at Isilumko Staffing. As a key member of our marketing department, you will be responsible for implementing customer experience strategies and managing all customer initiatives. Your focus will be on process improvement to optimise customer journey, strategy implementation, and...


  • Johannesburg, Gauteng, South Africa Objective Personnel Full time

    Job Title: Business Growth StrategistJob Summary:We are seeking a skilled Business Growth Strategist to join our team at Objective Personnel. The successful candidate will develop and execute growth strategies to drive financial gain and customer satisfaction.Key Responsibilities:Conduct market research to identify new opportunities and customer...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Company Overview:FNB NAV is a leading financial institution that prides itself on delivering innovative products and services to its customers. With a commitment to staying curious and adapting to the ever-changing landscape, FNB NAV fosters an environment where experts come together to ignite effective change.Salary: R1 200 000 per annumJob Description: As...


  • Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    Brand Strategist Job DescriptionAbout UsAd Talent Africa is a leading insights-led creative agency specialising in all aspects of marketing, with a primary focus on the digital consumer journey.About the RoleWe are seeking a Brand Strategist who will be responsible for shaping the direction and success of various client campaigns through digital ecosystems...


  • Johannesburg, Gauteng, South Africa African Ambition Full time

    African Ambition Seeks Digital Content StrategistWe are seeking a talented Digital Content Strategist to join our dynamic team at African Ambition. The ideal candidate will be responsible for creating and executing digital content marketing strategies that drive engagement, attract new customers, and boost brand awareness.


  • Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    An esteemed creative agency based in the East of Johannesburg has an exciting opportunity for a skilled Digital Marketing Strategist.The ideal candidate will be responsible for implementing digital strategies for on-boarded brands, working closely with lead strategists and SEO specialists to drive business growth.This role requires strong communication and...