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BPO Facility Manager

2 weeks ago

Cape Town, Western Cape, South Africa IGT Solutions Full time
Job Description:

The Administrative Services Manager will be responsible for managing the day-to-day operations of office administration, facilities, and transportation services at IGT Solutions. This includes ensuring compliance with company policies and regulations, managing vendor payments, and maintaining accurate administrative records.

  • Key Areas of Responsibility:
    • Manage vendor payments, including raising purchase requests and processing invoices through the internal system.
    • Ensure compliance with company procurement policies and vendor contracts.
    • Maintain accurate administrative records, contracts, and service agreements.
    • Coordinate office supply procurement, repairs, and maintenance of office equipment.
    • Develop and enforce workplace policies and procedures related to office administration.
  • Facilities Management:
    • Oversee the maintenance and upkeep of office premises, ensuring a safe and clean work environment.
    • Manage cleaning and security services, ensuring compliance with contractual agreements and performance standards.
    • Implement safety and security protocols for office premises.
    • Coordinate with building management for office space requirements and maintenance needs.
    • Handle emergency facility issues and liaise with vendors for prompt resolution.
  • Transport Management:
    • Manage transportation services for staff, ensuring timely and safe travel to and from different work locations.
    • Liaise with transport vendors to negotiate contracts, optimize routes, and ensure compliance with service-level agreements.
    • Monitor transportation schedules, attendance logs, and address any service-related concerns.
    • Ensure transport services align with company policies, safety standards, and cost efficiencies.
    • Handle escalations related to transport delays or staff concerns.
  • Vendor and Stakeholder Management:
    • Identify and engage reliable vendors for facilities, transport, cleaning, and security services.
    • Negotiate and review vendor contracts to ensure cost-effectiveness and quality service delivery.
    • Monitor vendor performance and address service discrepancies.
    • Maintain strong relationships with internal stakeholders to ensure smooth operations.