German Speaking Insurance Manager

4 days ago


Cape Town, Western Cape, South Africa Keller Executive Search Full time
Job Summary
We are seeking an experienced Insurance Operations Manager to lead our Business Process Outsourcing (BPO) operations. The successful candidate will have expertise in managing complex insurance claims processes, with a focus on travel insurance operations.

Responsibilities
  • Supervise and coordinate BPO business operations, ensuring alignment with customer needs and expectations
  • Manage and improve operational processes, focusing on travel insurance claims
  • Develop and maintain relationships with customers and internal teams
  • Ensure high-quality service delivery, meeting SLAs
  • Coordinate staff availability and language requirements
  • Participate in onboarding new customers and commercial team communications
  • Contribute to business development projects and stay up-to-date with industry trends
  • Prepare statistics and presentations for regular monitoring meetings
  • Participate in strategic client and management meetings
  • Support internal automation and process improvement initiatives

Requirements
  • Bachelor's degree
  • Minimum 5 years of BPO center management experience
  • 3+ years of claims and management experience
  • Strong understanding of insurance operational policies and procedures
  • Proven experience in project planning and development
  • Demonstrated ability to organize and delegate assignments


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