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Facilities Management Lead

1 week ago

Cape Town, Western Cape, South Africa EXL Full time

Job Description

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  • Company Overview: EXL is a leading provider of digital transformation services and solutions. Our team delivers high-quality, scalable solutions that help businesses achieve their goals.
  • Salary: Competitive salary package with opportunities for growth and development.

Job Responsibilities:

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  • Manage and maintain a top-class BPO infrastructure with an uptime of 100% (including E&M – through OEMs and AMCs).
  • Be proactive to drive results and anticipate issues to mitigate rather than work in a reactive mode.
  • Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes.
  • Develop a strong vendor base and work towards maximizing value for the company. Build adequate back-ups for core deliverables to achieve 100% uptime.
  • Initiate regular team meetings to share relevant information, seek inputs, and resolve issues among team members and for the department at large.
  • Optimize resources and bring about efficiencies within the department, working towards cost savings on a budget vs. actual of approximately 5-7%.
  • Create a responsive environment within the department with the objective of being highly customer-centric to meet internal deadlines, ensuring quick TAT on all pending issues.
  • Monitor and report capacity planning.
  • Supervise client visits and handle all travel requirements.
  • Ensure a safe and secure work environment & comply with company (OHSAS) standards.
  • Exhibit high organization skills in managing multiple projects simultaneously.
  • Demonstrate experience with continuous improvement initiatives, which is highly desirable.
  • Ensure compliance with external regulatory, contractual, and internal requirements.
  • Possess CRE awareness.
  • Manage EHS / EMS and all related deliverables.
  • May handle Projects / Renovations / Refurbishments on a need basis.

Requirements:

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  • Graduate with industry-specific knowledge / service industry background with working knowledge of functional area including electro-mechanical, projects, logistics & travel.
  • 10 – 15 years of experience.
  • Customer focused.
  • Strong collaboration skills.
  • Effective decision-making abilities.
  • Strong people management skills & communication.
  • Result-oriented with an eye for detail / quality. Strong solutioning ability.
  • Ability to multi-task.
  • Strong financial management skills (MIS).