Facilities Operations Manager
3 days ago
Company Overview
CBRE Excellerate is the market leader in commercial real estate services and investments across Africa and the Middle East.
We provide an integrated suite of high-quality services to our clients, including facilities management, advisory & transaction services, and project management.
About the Role
This multi-disciplinary Facilities Management role involves delivering exceptional client service, contract delivery, and management of hard and soft services on site.
The Facilities Coordinator will be responsible for managing site functionality, responding to client inquiries, and ensuring timely service delivery.
Key Responsibilities
- Day-to-Day Site Management: Ensure site functionality, manage escalations, and perform administrative duties related to FM services.
- Client Relationship Management: Respond to client inquiries, ensure quality service delivery, and follow up with clients to ensure satisfaction.
- Building Operations Management: Manage Building Management Systems, Preventative Planned Maintenance schedules, Environmental Health and Safety, and Quality Compliance.
- Budget Management: Manage budget and spend, ensuring alignment with CBRE policies and procedures.
- Service Delivery: Deliver or delegate service requests to meet Key Performance Indicators and Service Level Agreements.
Requirements
- Education and Experience: Minimum of Grade 12 or degree in Business Management or equivalent; 2-3 years relevant experience in facilities administration.
- Skills and Qualifications: Computer literacy, MS Office skills, administration skills, time management, telephone skills, and experience within the Facilities Management field preferred.
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