Manager of BPO Operations

Job Requirements:We are seeking a highly skilled Quality Assurance Manager to join our team at Callforceoutsourcing. The ideal candidate will have a proven track record of managing quality assurance frameworks across multiple campaigns or verticals and possess strong analytical skills with the ability to interpret and present data-driven...

Senior Operations Manager – Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager in Cape Town, SA, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo...

Required Skills and Qualifications6+ years of experience in Customer Operations, Contact Center Operations, or BPO Operations (travel preferred)Proven ability to manage 100-200+ FTE across Voice, Chat, Back-office, and other Omni channel BPO customer operationsExperience in P&L management, with a strong understanding of budgeting, financial planning, and...

Job DescriptionThe ideal candidate will possess 12+ years of experience in Customer Operations, Contact Center Operations, and BPO Operations. They should have a deep understanding of the BPO/Contact Centre operations, competition, and market trends.Develops and implements operational strategies to drive business growth and improve customer satisfaction.Led...

At IGT Solutions, we are looking for a seasoned Business Operations Manager to lead our Contact Centre services environment. The successful candidate will be responsible for the overall leadership of our BPO operations, providing strategic and tactical operational direction to the team in order to achieve desired business goals and ensure customer delight...

At IGT Solutions, we are seeking a highly skilled Manager of BPO Operations to lead our Contact Centre services environment. As a key member of our team, you will be responsible for providing strategic and tactical operational direction to the team in order to achieve desired business goals and ensure customer delight through close interaction with our...

Job Profile: As a seasoned Payroll Manager, you will lead our payroll operations and ensure seamless payroll processing for our high-volume workforce within the BPO sector.We are seeking an experienced professional with expertise in Sage Products to oversee and manage the end-to-end payroll process, ensuring accurate and timely processing of salaries,...

Job DescriptionThe Facilities Operations Coordinator will be responsible for overseeing the maintenance and upkeep of our office premises, ensuring a safe and clean work environment. This includes managing cleaning and security services, implementing safety and security protocols, and coordinating with building management for office space requirements and...

Job Summary: We are seeking an experienced Payroll Manager to lead our payroll operations and ensure seamless payroll processing for our high-volume workforce within the BPO sector. The successful candidate will have expertise in Sage Products and a proven track record of managing high-volume payrolls.The ideal candidate will have strong leadership...

About WNSWe are a global Business Process Management (BPM) leader, serving 400+ clients across various industries. Our South African operation has been thriving since 2003, with a strong reputation for delivering top-notch BPO services from eight delivery centers across the country.We're committed to fostering a culture of outperformance, engagement,...

Job DescriptionSurgo is a leading provider of Business Process Outsourcing (BPO) services. We are seeking an experienced Payroll Manager to join our team and contribute to our success.The successful candidate will have expertise in payroll management, with a proven track record of delivering high-quality results in a fast-paced environment. Key...

Key Responsibilities:Team Leadership: Lead and manage a diverse team of back-office professionals, ensuring high levels of efficiency and accuracy in all operations.Operational Management: Oversee the day-to-day operations of the back office, including workflow management, process optimisation, and issue resolution.Process & Policy Development: Develop and...

Tower Group South Africa (PTY) Ltd is a leading provider of customer service solutions in the telecommunications industry. As a Customer Service Team Lead, you will be responsible for managing a team of customer service representatives and driving exceptional operational performance.You will oversee various functions such as coaching and developing the team,...

About UsAt Callforceoutsourcing, we strive to create purposeful careers and build the future of contact centre solutions. We believe in harnessing the power of data to drive business decisions and deliver exceptional service to our clients.Job DescriptionWe seek a highly skilled and analytical individual to join our team as a Data Analyst. As a key member of...

Job OverviewWe're seeking an experienced Senior Operations Manager to join our team in Cape Town. As a key member of our leadership team, you'll play a critical role in driving operational excellence and delivering exceptional customer experiences.About the Job:You'll lead a team of junior managers and contribute to the operational strategy of the...

Operations Manager - Airlines/ Travel/OTAPosition: Operations Manager (Airline or Travel Account)Location: Cape TownAbout Us: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. We are committed to providing exceptional customer...

About the RoleWe are seeking an experienced Administrative Services Manager to oversee the smooth operation of our office administration, facility management, and transportation services.Key Responsibilities:Manage vendor payments, including raising purchase requests and processing invoices through the internal system.Ensure compliance with company...

About SurgoAt Surgo, we are committed to providing exceptional services in the Business Process Outsourcing (BPO) sector. Our team of experts is dedicated to delivering high-quality solutions that meet our clients' needs.Job SummaryWe are seeking an experienced Payroll Manager to lead our payroll operations and ensure seamless payroll processing for our...

About the JobThis role requires a strong leader who can manage a financial center and its employees on a day-to-day basis. The successful candidate will be able to operate as a business owner, foster a team environment, and instill a client-centric culture.Key responsibilities include developing talent, managing client traffic, and driving operational...

Job DescriptionWe are seeking an experienced Operations Management Lead to join our team. The successful candidate will be responsible for overseeing digital contact centre operations, managing site-level activities, and providing strategic direction to the team.This is a challenging role that requires strong leadership skills, excellent communication...