Guest Experience Service Associate

4 days ago


Johannesburg, Gauteng, South Africa The Capital Hotels, Apartments & Resorts Full time

We are seeking a highly skilled Guest Experience Service Associate to join our team at The Capital Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest experiences, resolving issues efficiently, and promoting our brand.

About This Role

This is an exciting opportunity for someone who is passionate about delivering outstanding customer service, has excellent communication skills, and is able to work well under pressure. If you have a strong background in hospitality, are proactive, and enjoy building relationships with guests, we would love to hear from you

Key Responsibilities
  • Provide exceptional guest experiences, respond to guest inquiries, and resolve issues promptly
  • Maintain accurate records, collaborate with colleagues, and adhere to company policies and procedures
  • Contribute to a positive team environment, promote our brand, and enhance our reputation
  • Identify areas for improvement, implement solutions, and continuously improve processes

We offer a competitive salary, opportunities for growth and development, and a fun, dynamic work environment.



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