Airport Guest Experience Specialist

4 days ago


Johannesburg, Gauteng, South Africa Cullinan Holdings Full time
About the Role

Cullinan Holdings is seeking a highly skilled and experienced Guest Services Officer to join our team at OR Tambo International Airport. As a key member of our airport team, you will be responsible for ensuring that our guests receive a first-class experience from the moment they arrive in South Africa.

As a Guest Services Officer, your primary responsibility will be to provide exceptional customer service to our guests, ensuring that their needs are met and exceeded. You will engage with guests in a professional and friendly manner, discussing their travel itinerary, answering any questions or concerns they may have, and providing assistance whenever needed.

You will also be responsible for preparing for guest arrivals, including verifying flight information, reviewing documentation, and coordinating with tour guides and suppliers. Your excellent communication skills will enable you to effectively interact with guests, colleagues, and department heads.

We are looking for someone who is passionate about delivering exceptional customer service, has a strong knowledge of South Africa as a holiday destination, and is able to work in a fast-paced environment. If you have a genuine desire to make a positive impact on our guests' experiences, we encourage you to apply for this exciting opportunity.



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