Guest Experience Liaison
14 hours ago
PRIMARY PURPOSE The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guests stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary. This position is based in Johannesburg/Cape Town Detailed Responsibilities Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently. Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries. Operating according to and in compliance with Wilderness standards of operations, company policies and procedures and code of conduct. Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners. Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary. Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel. CANDIDATE PROFILE Qualification: Matric certificate with Maths. Tertiary certificate in Travel & Tourism/hospitality. Experience: Min 5 years experience at aSeniorlevel in Reservations managing guest relations/camp operations. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Previous camp experience beneficial. Computer Literate (Microsoft Office, email, Internet). Proven English literacy. Working knowledge ofTourPlanand WISH or similar booking/operating system. General destination knowledge on Southern & East Africa. Personal and work travel experience in Southern and East Africa. Problem solver and good with guest interaction. Excellent attention to detail. Skills: Excellent communication skills both written and oral, in English. Foreign language skills advantageous Ability to multitask and ensure good time-management. Extremely proactive with an outgoing, charismatic, and approachable character. Interests: A passion for wildlife and a commitment to sustainability and conservation. Apply for this position with us on WhatsApp. Simply send the word Hi to 260761166303
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Guest Experience Liaison
3 months ago
Johannesburg, South Africa Six Sense Full timeA well-established Travel company is seeking a Guest Experience Liaison **QUALIFICATION AND EXPERIENCE**: - Matric certificate - with maths (minimum standard grade or above). - Tertiary certificate in Travel & Tourism/hospitality. **Experience**: - Min 5 years’ experience at a Senior level in Reservations. - Experience in handling customer...
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Johannesburg, South Africa Wilderness Full time**PRIMARY PURPOSE** To provide emergency after-hour assistance outside office trading hours, over weekends and public holidays. To assist with any last-minute changes and amendments to bookings and to ensure these are resolved timeously and that all the relevant parties are kept informed throughout the guest journey. This position is based in Johannesburg...
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Johannesburg, South Africa Six Sense Full timeA well-established ecotourism operator business is seeking to appoint a Guest Experience and Emergency after hours Guest Liaison to provide emergency after-hour assistance outside office trading hours, over weekends and public holidays. **QUALIFICATIONS & EXPERIENCE**: - Matric certificate - with maths (minimum standard grade or above) - Tertiary...
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Guest Experience and Emergency Afterhours Liaison
14 hours ago
Johannesburg, South Africa Wilderness Safaris Full timePRIMARY PURPOSE To provide emergency after-hour assistance outside office trading hours, over weekends and public holidays. To assist with any last-minute changes and amendments to bookings and to ensure these are resolved timeously and that all the relevant parties are kept informed throughout the guest journey. This position is based in Johannesburg or...
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Guest Experience Liaison
4 days ago
Johannesburg, South Africa Wilderness Full time**PRIMARY PURPOSE** This position is based in **Johannesburg/Cape Town** **Detailed Responsibilities** - Create seamless service delivery through regular correspondence with guests during their stay. - Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all journey...
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Johannesburg, South Africa Six Sense Consulting Full timeQUALIFICATIONS & EXPERIENCE: Matric certificate with maths (minimum standard grade or above) Tertiary certificate in Travel & Tourism. 3-5 years of experience at a senior level in Reservations Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Handle all emergency calls and messages...
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Johannesburg, South Africa Six Sense Consulting Full timeQUALIFICATIONS & EXPERIENCE:Matric certificate with maths (minimum standard grade or above)Tertiary certificate in Travel & Tourism.3-5 years of experience at a senior level in ReservationsExperience in handling customer relationships and developing & promoting product and services in the inbound travel industry.Handle all emergency calls and messages...
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Johannesburg, South Africa Jobted ZA C2 Full timeQUALIFICATIONS & EXPERIENCE: - Matric certificate with maths (minimum standard grade or above) - Tertiary certificate in Travel & Tourism. - 3-5 years of experience at a senior level in Reservations - Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. - Handle all emergency calls and...
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Customer Experience Liaison
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeIsilumko Staffing (JHB) seeks a Customer Experience Liaison to join our dynamic team. This role is ideal for individuals with a passion for delivering exceptional guest experiences and building strong relationships with our travel advisors and guests.The estimated salary for this position is R250,000 - R300,000 per annum, depending on experience.Job...
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Guest Experience Liaison
3 months ago
Johannesburg, South Africa HotelJobs.co.za Full timeThis position can be based in either Johannesburg, Cape Town **Responsibilities**: - Create seamless service delivery through regular correspondence with guests during their stay delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all journey stakeholders to ensure a smooth &...
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Customer Experience Liaison
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeIsilumko Staffing (JHB) is seeking a talented Customer Experience Liaison to join our team. This role offers a competitive salary of R 250,000 - R 300,000 per annum, depending on experience.About the Role:The ideal candidate will be responsible for delivering exceptional guest experiences through personalized booking and support services.Key responsibilities...
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GUEST EXPERIENCE LIAISON
7 days ago
Johannesburg, South Africa Jobted ZA C2 Full timeCandidate Requirements: - Matric is essential and a further qualification in travel and tourism is a big advantage - Minimum of 5 years of high-end safari reservations experience at a senior level - Must have a real passion for wildlife and conservation as well as a commitment to sustainability - Must have excellent communication skills in English - The...
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Guest Experience Expert(Guest Relations)
7 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23150837 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...
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Guest Experience Operations Manager
7 months ago
Johannesburg, South Africa Wilderness Full time**Primary Purpose** The core purpose of this position is to help, support and assist with the daily operational duties of the Guest Experience team, ensuring a once in a lifetime safari is achieved through a high-touch guest experience service delivery during travel. Working efficiently and accurately to manage the flow of information between various...
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Guest Experience Supervisor
7 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24035509 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...
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GUEST EXPERIENCE LIAISON
1 month ago
Johannesburg, South Africa Wild Dreams Hospitality Full timeCandidate Requirements: Matric is essential and a further qualification in travel and tourism is a big advantage Minimum of 5 years of high-end safari reservations experience at a senior level Must have a real passion for wildlife and conservation as well as a commitment to sustainability Must have excellent communication skills in English The ability to...
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GUEST EXPERIENCE LIAISON
1 month ago
Johannesburg, South Africa Wild Dreams Hospitality Full timeCandidate Requirements: Matric is essential and a further qualification in travel and tourism is a big advantageMinimum of 5 years of high-end safari reservations experience at a senior levelMust have a real passion for wildlife and conservation as well as a commitment to sustainabilityMust have excellent communication skills in EnglishThe ability to speak a...
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Guest Experience Expert
7 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24022764 **Job Category** Rooms & Guest Services Operations **Location** African Pride Melrose Arch Autograph Collection®, 1 Melrose Square, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information...
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Guest Experience Liason
1 week ago
Johannesburg, South Africa Inisys Full time**Brief description of the position**: - Create seamless service delivery through regular correspondence with guests during their stay.'¯Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring...
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Customer Service Liaison
2 weeks ago
Johannesburg, Gauteng, South Africa La Orchard Hotel Full timeJob Title: Customer Service LiaisonAbout La Orchard Hotel:We are a hotel dedicated to providing exceptional customer service and creating memorable experiences for our guests.The Role:We are seeking a highly motivated and organized Customer Service Liaison to join our team. As a key member of our front office, you will be responsible for ensuring seamless...