Current jobs related to Customer Support Specialist - Cape Town, Western Cape - Mukuru

  • Customer Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa HR Studio Full time

    About the RoleWe're seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.Key ResponsibilitiesAssist customers with inquiries via email, phone, and chat, providing timely...

  • Customer Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa HR Studio Ltd Full time

    Customer Support SpecialistWe are seeking a dedicated Customer Support Specialist to join our team at HR Studio Ltd. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.Key Responsibilities:Assist customers with inquiries via email, phone, and chat.Manage and respond to...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Job Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Emporium. The ideal candidate will have a strong background in customer service, training, and accounting.Key Responsibilities:Develop and implement training plans for customersReport on training progress and provide regular...

  • Customer Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa SupportYourApp Full time

    Unlock Your Potential with SupportYourAppAre you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? Join our team at SupportYourApp, a leading Support-as-a-Service company, and take your career to the next level!About the RoleWe are seeking a highly skilled and motivated Customer...

  • Customer Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa iSON Xperiences Full time

    CUSTOMER SUPPORT SPECIALISTINTERNATIONAL CAMPAIGNREMOTE OPPORTUNITY The Customer Support Specialist (CSS) plays a crucial role in addressing client inquiries and resolving technical challenges efficiently, ensuring that customers feel a strong connection to the brand. The CSS reports directly to the Team Supervisor.If you have experience assisting clients...

  • Customer Support Specialist

    7 days ago

    Cape Town, Western Cape, South Africa HR Studio Full time

    We are seeking a highly skilled Customer Support Specialist to provide exceptional support and onboarding services to our users, tenants, and landlord clients. This role plays a crucial part in ensuring our clients receive top-notch support and succeed in using our solutions.Key Responsibilities:• Assist customers with inquiries via various channels.•...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    Emporium Human Capital is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.Key Responsibilities:Develop and implement training plans to...

  • Customer Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and accurate operational assistance.Key ResponsibilitiesCommunicate with...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Studio Full time

    We're seeking a dedicated professional to fill the role of Customer Support Specialist at HR Studio. This position is crucial in ensuring our users, tenants, and landlord clients receive exceptional support and success in using our solutions.The ideal candidate will be responsible for:Customer Support:Providing timely and effective support to customers via...

  • Customer Training Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Job Title: Customer Training Support SpecialistJob Summary: We are seeking a highly skilled Customer Training Support Specialist to join our team at Emporium. The ideal candidate will have experience in training and customer support, with a strong background in Microsoft Office and accounting software.Key Responsibilities:Creating and managing training plans...

  • Customer Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Talent Sam Full time

    About the RoleWe're seeking a highly skilled Customer Support Specialist to join our team at Talent Sam. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences and ensuring our B2B customers receive timely and effective support.Key ResponsibilitiesSupport Delivery: Manage and deliver timely support via...

  • Customer Training Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Job Title: Customer Training Support SpecialistJob Summary: We are seeking a highly skilled Customer Training Support Specialist to join our team at Emporium. The ideal candidate will have experience in training and education, with a strong background in customer service and support.Key Responsibilities:Creating and managing training plans with...

  • Customer Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Job Summary:Emporium is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Develop and implement training plans with clients to ensure successful adoption of our systems.Monitor and report...

  • Customer Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Job Summary:Emporium is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Develop and implement training plans with clients to ensure successful adoption of our systems.Monitor and report...

  • Customer Support Specialist

    1 day ago

    Cape Town, Western Cape, South Africa VHRS Full time

    About This RoleWe are seeking a talented Customer Support Specialist to join our team at VHRS. As a key member of our support team, you will play a critical role in providing exceptional customer experiences to our clients. Your primary responsibilities will include managing and updating our support ticketing system, assisting customers with Tagmarshal...

  • Customer Success Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa VHRS Full time

    Job Title: Customer Success Support SpecialistWe are seeking a highly skilled and motivated Customer Success Support Specialist to join our team at VHRS. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients in the golf industry.Key Responsibilities:Manage and update our existing...

  • Customer Success Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa VHRS Full time

    Job Title: Customer Success Support SpecialistWe are seeking a highly skilled and motivated Customer Success Support Specialist to join our team at VHRS. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage and update our existing support...

  • Italian Customer Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Job Title: Italian Customer SupportWe are seeking a highly motivated and customer-focused individual to join our team as an Italian Customer Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone and email.Key Responsibilities:Respond to customer inquiries and...

  • Customer Success Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa VHRS Full time

    Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at VHRS. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Manage and update our existing support ticketing system in our CRM...

  • Italian Customer Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Job Title: Italian Customer SupportWe are seeking a highly skilled and customer-focused Italian-speaking individual to join our team as a Customer Support Specialist.Key Responsibilities:Provide exceptional customer service via incoming calls and respond to email queries in a timely and professional manner.Manage reservations, special requests, and...

Customer Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Mukuru Full time
About the Role

Mukuru is seeking a highly skilled Customer Support Consultant to join our World Class Customer Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and assistance with money transfer orders and related queries.

Key Responsibilities
  • Customer Service: Respond to incoming calls from current and prospective customers, and make call-backs to assist with order creation.
  • Order Creation: Accurately create orders on the system on behalf of customers, and ensure all information is accurately captured onto the system.
  • Ticket Management: Create tickets on the Zendesk for queries that must be escalated, and manage own system by prioritizing calls.
  • Communication: Assist customers on digital chat support channels, and provide new customers with all relevant information about the card and what is required to open an account.
  • Product Promotion: Promote new and additional products to customers, and uphold the company brand.
Requirements
  • Education: Grade 12 or equivalent.
  • Language Skills: Understanding and speaking of English and one of the following languages: Shona/Ndebele.
  • Experience: 6 months Customer Service experience, and contact centre experience is desirable.
  • Knowledge: Knowledge of money transfer procedures, FICA regulations, and African currencies.
Additional Skills
  • Multitasking: Ability to multitask and manage multiple tasks simultaneously.
  • Computer Skills: Proficiency in computer skills, including typing and telephone skills.
  • Verbal Communication: Excellent verbal communication skills, including selling skills and conflict management skills.
  • Time Management: Ability to manage time effectively and prioritize tasks.