Customer Service Representative for a Prestigious Airline

1 day ago


Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at RMV Solutions Recruitment. As a German Speaking Customer Service Consultant, you will be responsible for providing exceptional customer service to passengers in German and English languages.

Key Responsibilities
  • Assist passengers with pre- and post-flight travel-related queries in customer relations department
  • Work on airline reservations systems and handle voice calls in English and German, including written correspondence
  • Daily interactions with international passengers, responding to queries and compliments
  • Meet specific key performance indicators and client service levels
Requirements
  • Native level fluency in German language (Verbal & Written skills essential)
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Excellent computer literacy and technical skills
  • No criminal record
  • Flexibility to work shifts
  • Previous customer service experience preferred
Benefits
  • Competitive salary of R200 000 CTC per annum
  • Full-time, permanent contract with 40 hours per week at 8-9 hours shifts per day
  • Operational hours: 24/7; 365 days per week
  • Rotational shifts Mondays – Sundays, includes public holidays as operationally required
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months
  • Health insurance benefit (Paid for by the Company)
  • Work from home may be considered (Fibre internet connection or fixed stable ADSL line required at own cost)


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