Customer Service Representative for a Prestigious Airline
1 day ago
We are seeking a highly skilled Customer Service Representative to join our team at RMV Solutions Recruitment. As a German Speaking Customer Service Consultant, you will be responsible for providing exceptional customer service to passengers in German and English languages.
Key Responsibilities- Assist passengers with pre- and post-flight travel-related queries in customer relations department
- Work on airline reservations systems and handle voice calls in English and German, including written correspondence
- Daily interactions with international passengers, responding to queries and compliments
- Meet specific key performance indicators and client service levels
- Native level fluency in German language (Verbal & Written skills essential)
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Excellent computer literacy and technical skills
- No criminal record
- Flexibility to work shifts
- Previous customer service experience preferred
- Competitive salary of R200 000 CTC per annum
- Full-time, permanent contract with 40 hours per week at 8-9 hours shifts per day
- Operational hours: 24/7; 365 days per week
- Rotational shifts Mondays – Sundays, includes public holidays as operationally required
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
- Health insurance benefit (Paid for by the Company)
- Work from home may be considered (Fibre internet connection or fixed stable ADSL line required at own cost)
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